Jun 28, 2012 By Stuart Leung

5 Must-Know Tips for Blog SEO

If a blog post is published and no one reads it, does it exist?     Working on a blog (business or personal) is always a big investment of time and creativity. You spend an hour or four writing, press the publish button, and then… you wait.   You ultimately get 37... Read More

Marketing

Jun 28, 2012 By Alyson Stone

7 Important Customer Service Trends

With the advent of social media, customers have become the voice of the brand. With all communication, professionals need to think of the customer as having a seat at the boardroom table. Whether your focus is marketing, advertising, corporate communications or public relations, any business... Read More

Customer Service

Jun 27, 2012 By Stuart Leung

5 Must-Know Tips for Blog SEO

If a blog post is published and no one reads it, does it exist?     Working on a blog (business or personal) is always a big investment of time and creativity. You spend an hour or four writing, press the publish button, and then… you wait.   You ultimately get 37... Read More

Content Marketing, Featured, Online Marketing

Jun 27, 2012 By Malachy Walsh

Rethinking the way you open doors so you can open them faster

Ever wondered how to really connect with a customer on the other side of a door? In a way that doesn't just put you inside, but gets you invited inside?   When I watch the video in this post, I find myself thinking not only about how I find new customers, but also how customers find me.... Read More

Data.com, Featured

Jun 26, 2012 By Jamie Grenney

Marketers Need to Think Differently in the Facebook Era

When salesforce.com was founded 10 years ago we built our business around the website. The model was to generate traffic, figure out how to convert that traffic, and follow up with leads by phone or email. If we weren’t able to get a hold of our leads or if they weren’t ready to buy, we’d add them... Read More

Social Media

Jun 26, 2012 By Erica Kuhl

Building a First Class Loyalty Program

... Read More

Jun 25, 2012 By Hollie Wegman

AppExchange All-Star: Tal Frankfurt, Cloud for Good

Tal Frankfurt (@cloud4good) is the Founder and CEO of Cloud for Good and a certified Salesforce consultant and administrator.  He's also a Salesforce MVP and the leader of the Tennessee/Arkansas nonprofit user group. Prior to his involvement with Salesforce, Tal was the... Read More

AppExchange, Featured, Partners

Jun 25, 2012 By Steve Diamond

New Shared Tasks in the Sales Cloud Supercharges Productivity

We all know that in the era of the Social Enterprise, it's essential to engage with multiple customer contacts to progress and close deals in the Social Enterprise. Now, with the Summer ’12 release we make the entry and reporting of this activity much easier with our new Shared Tasks... Read More

Featured, Sales Cloud

Jun 22, 2012 By Maria Ignatova

Friday Wrap-Up with Posts From Across the Salesforce Network

Strategy Blog Innovative ideas to grow your business How to Use Slideshare to Increase Content ROI -- by Jennifer Burnham Starting Conversations in Social Channels: Call Me Maybe? -- by Daniel Turman How to Manage Your Web Content in the Era of Social --... Read More

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