360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 18, 2012 By Quinton Wall

Summer‘12 Enables Developers to Build Next Generation Apps Today

Radical change is happening in every part of your life. We get our needs from social feeds, find places to eat based on ratings and recommendations, install apps with a tap of our finger, and that is just the start. Mary Meeker, partner at the top venture capitalist firm KPCB, calls this change... Read More

AppExchange, Chatter, Platform

Jun 15, 2012 By Catherine Simmons

What’s New at Dreamforce This Year?

Every year we strive to deliver the best and most innovative event experience we can. Every year, we challenge ourselves to make Dreamforce better than the year before. Every year we worry about how we can make it even better. It can be a tough road but the team is committed to giving our... Read More

Dreamforce, Featured

Jun 15, 2012 By Todd Enders

Got Social Sales? Cloudforce Australia Rocks the House

What an awesome Cloudforce event we just had in Sydney. Thousands of customers attended, like these folks in the picture, learning from each other and getting down in our campground with the newest Salesforce and partner social and mobile sales offerings. It was a terrific day. I love this... Read More

Events

Jun 13, 2012 By Alyson Stone

Customer Service: No Heroics Necessary

Your last Employee of the Month award went to a customer service rep who spent hours looking through call logs and scribbled notes to reconstruct a case history. Then she stayed late to do Web searches and email colleagues for answers. Finally she was able to cobble together a resolution at the... Read More

Customer Service

Jun 11, 2012 By Dean Atchison

Watch and Learn: New Videos for Summer ’12

If you learn better by watching than reading, check out some of our great new videos for Summer ’12 features! Using Cross Filters in Salesforce Reports Narrow down a report to find just the records that you need. Cross filters let you fine-tune your results by including or excluding records ... Read More

Chatter, Data.com, Reports & Dashboards

Jun 08, 2012 By Jamie Grenney

Friday Wrap-Up with Posts From Across the Salesforce Network

Product Blog (1), Startegy Blog (2), Cloud Blog (2), Community Blog (1), Developer Blog (7), YouTube.com/Salesforce (5), Facebook.com/Salesforce (4) Product Blog Tips, best practices and insight from our product experts Log in as Any User Without First Having Access Granted -... Read More

News

Jun 06, 2012 By Adam Torman

Log in as Any User Without First Having Access Granted - New in Summer '12

A year ago, we released an enhancement to the Grant Login-as screens that changed how long a user could grant access to an administrator or salesforce.com customer support representative. Instead of being able to set an expiration date sometime in the far away future, we began to limit it to no... Read More

Customization

Jun 06, 2012 By Alyson Stone

The Future of Social Media and Customer Service

The customer has changed. Their expectations shape your strategies. Their needs govern your roadmap. They speak, you listen (or eavesdrop). The quality of their experience is the most important goal of your business. It's not enough just to tune in to what customers are saying to you and... Read More

Social Media

Jun 04, 2012 By Erica Kuhl

The Salesforce MVP Community Continues to Grow

It is my honor to introduce you to our Spring '12 Salesforce MVPs. With the new class, we also have the opportunity of congratulating a set of MVPs that are serving their second term! The MVPs in this group answers hundreds of questions, respond to late night tweets, write... Read More

Community, MVPs

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Summer‘12 Enables Developers to Build Next Generation Apps Today

What’s New at Dreamforce This Year?

Got Social Sales? Cloudforce Australia Rocks the House

Customer Service: No Heroics Necessary

Watch and Learn: New Videos for Summer ’12

Friday Wrap-Up with Posts From Across the Salesforce Network

Log in as Any User Without First Having Access Granted - New in Summer '12

The Future of Social Media and Customer Service

The Salesforce MVP Community Continues to Grow

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First