360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 07, 2012 By Gautam Vasudev

Useful Keyboard Shortcuts in the Service Cloud Console

One of the most exciting features in the Service Cloud Console is Keyboard Shortcuts (also known as Hotkeys). Keyboard Shortcuts allow users to navigate, edit and save records using just the keyboard. They can be used to launch custom action as well. Once you start collapsing multiple actions... Read More

Service Cloud

Dec 06, 2012 By Hollie Wegman

5 Can't Miss Marketing Apps from the AppExchange

Don Draper was the king of advertising (albiet fictional), but there was one tool he did not have in his arsenal: apps. Sure it would have been an anachronistic to have apps in the 1960’s but imagine what he could have done if he’d had them. Actually, imagine what you could do with... Read More

AppExchange

Dec 06, 2012 By Amanda Nelson

The Importance of Social Media Engagement for the Insurance Industry

Across industries, businesses are implementing social media engagement strategies for customer service, advertising campaigns, PR and crisis communications, influencer programs and more. I was recently talking to a few colleagues about how insurance companies can effectively converse in social... Read More

Marketing Cloud, Social

Dec 06, 2012 By Mai Tran

Video: Cloudforce Japan Keynote Reveals How to Become a Customer Company

Today over 18,000 people gathered to attend Cloudforce Japan. During the event, salesforce.com CEO Marc Benioff rolled out the latest industry vision: connect with your customers in a whole new way and become a customer company.Benioff highlighted the revolution of computing and how technology is... Read More

Events

Dec 05, 2012 By Alyson Stone

Considering the Real-Time User Experience as an Engagement Strategy

Editor's Note: Today's post is by Rob Garner, Vice President of Strategy at iCrossing, a global digital marketing agency. When you stop and think about it, Internet marketers who advocate for relevant and authentic experiences are actually advocating for the consumer on behalf of... Read More

Desk.com, Customer Service

Dec 05, 2012 By Michael Lazerow

Examples of Social Media Command Centers for the World’s Largest Brands

This post originally appeared on the Salesforce Marketing Cloud blog. For marketing, support, sales and other executives that are trying to kick start their organization’s commitment to social media, a command center is the central place to listen, engage, and analyze all relevant social... Read More

Marketing Cloud, Social

Dec 04, 2012 By Jim Sinai

How Salesforce.com Plans Territories & Organizes Sales

As we race to close 2012, many of us are already looking ahead at how we can make our sales even better in 2013. The Data.com team started this process with an Account Planning ebook with actionable tips for how to make individual reps more productive. But making individual reps... Read More

Data.com, Sales

Dec 03, 2012 By Mark Roberge

4 Steps to Metrics-Driven Sales Coaching

Sales managers need to coach their salespeople to perform to the best of their abilities. But even the best sales managers can fall into the trap of trying to coach too many skills at once, or coaching the wrong skill altogether. These approaches do little but frustrate both salesperson and... Read More

Sales, Work

Dec 03, 2012 By Paul Cannon

Smile! What Your Professional Headshot Says About You

You’ve revamped your resume, put the polish on your professional social networking profile, and are ready to shout your latest career aspirations from the rooftop. But you’ve noticed your profile pic was taken a couple of hairstyles ago, not to mention it was on a trip to Kauai and you are wearing... Read More

Careers, Featured

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Useful Keyboard Shortcuts in the Service Cloud Console

5 Can't Miss Marketing Apps from the AppExchange

The Importance of Social Media Engagement for the Insurance Industry

Video: Cloudforce Japan Keynote Reveals How to Become a Customer Company

Considering the Real-Time User Experience as an Engagement Strategy

Examples of Social Media Command Centers for the World’s Largest Brands

How Salesforce.com Plans Territories & Organizes Sales

4 Steps to Metrics-Driven Sales Coaching

Smile! What Your Professional Headshot Says About You

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First