360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 12, 2012 By Alyson Stone

Your Social Customer: The Times They Are A-Changin’

Many thanks to guest author Kasper Risbjerg. Kasper is a Social Business Manager for IBM. As a famous folk singer once said: “The times they are a-changin’.” This motto inspired a whole generation to change the status quo. Those words are as true as ever in this age of Digital Darwinism, which... Read More

Marketing, Customer Service, Social

Dec 12, 2012 By Paul Cannon

Salesforce.com Ranks Among the Top 50 in Glassdoor's Employees' Choice Awards

Salesforce.com is thrilled that its employees take the time to comment on their experiences working here and that those comments have landed us on Glassdoor's Employees' Choice Awards. To bring the top 50 list to life, Glassdoor compiled responses from more than 250,000 employees... Read More

Careers, Featured

Dec 11, 2012 By Keara Cho

How to Grow a Business: When Big Companies Were Small [Infographic]

Even the biggest multi-billion dollar conglomerate started off as a small business. After studying some of the most dominant brands, it's clear there was one common denominator that they share when growing their business -- having a clear vision. A clear vision of what you want... Read More

Featured, Small Business

Dec 11, 2012 By Garry Polmateer

5 Fields Every Salesforce Instance Should Have

It seems that a large number of customers that use Salesforce CRM would be interested in answering some very basic questions like: Who are my top 25 customers? What’s my win percentage on this account? Can you show me all my repeat customers and when the last time I closed a deal with them? But... Read More

Featured, MVPs, Sales Cloud

Dec 10, 2012 By Corinne Roberts

How the Service Cloud Improves Agent Productivity in the Contact Center

Maximizing agent productivity is the holy grail for all VPs of Customer Support. In a recent study commissioned by Forrester Research on behalf of salesforce.com, the number one problem surveyed companies have is that “agents must use multiple applications to find the information they need.” This... Read More

Customer Service, Service Cloud

Dec 10, 2012 By Mark Roberge

7 Ways Small Businesses Can Compete With the Big Guys

I like inbound marketing because it favors the companies with more brains, not more bucks. But the more a company grows, the more brains they bring in-house –so at a point, Small and Medium Businesses (SMBs) are competing on not just marketing budget, but marketing talent, too. It... Read More

Featured, Small Business

Dec 07, 2012 By Peter Coffee

Campaigning in the Cloud: The Obama Campaign’s Salesforce Success

Imagine starting a business that will need to open offices nationwide; to hockey-stick the revenue stream, over a few short months, to more than $100 million per month (and allocate it among both headquarters and fifty separate state organizations); to manage more than 4,000 official... Read More

Featured, News, Sales Cloud

Dec 07, 2012 By Anna Eschenburg

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community was discussing this week, and introduce you to new community members you should be following. The new Salesforce logger app for iPhone makes... Read More

Community

Dec 07, 2012 By Madlen Nicolaus

LeWeb 2012: Social Media Summary and Insights

I can’t believe LeWeb is already over for 2012. My head is crammed with so many thoughts from the past three days. The two that keeping coming back to me are A) we are all cyborgs and B) that you can learn life lessons from ultra marathon runners. Every time I return from events like LeWeb I am... Read More

Events, Marketing Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Your Social Customer: The Times They Are A-Changin’

Salesforce.com Ranks Among the Top 50 in Glassdoor's Employees' Choice Awards

How to Grow a Business: When Big Companies Were Small [Infographic]

5 Fields Every Salesforce Instance Should Have

How the Service Cloud Improves Agent Productivity in the Contact Center

7 Ways Small Businesses Can Compete With the Big Guys

Campaigning in the Cloud: The Obama Campaign’s Salesforce Success

Salesforce Community: Tweets of the Week

LeWeb 2012: Social Media Summary and Insights

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First