360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 21, 2012 By Andrew Gothelf

5 Steps to Building Your Business on Facebook

This post originally appeared on the Salesforce Marketing Cloud blog. With the onset of brands, both large and small, beginning to understand the value of Facebook marketing, the social media landscape is more competitive than ever. How do you stand out? In a joint webinar hosted by... Read More

Featured, Marketing Cloud, Social

Nov 20, 2012 By Paul Cannon

Our New Chicago Office is Now Open

Fantastic news! Salesforce.com has a sleek new space in Chicago. Even more fantastic news! We’ll need to fill that space with folks looking to land their #dreamjob with the world’s most innovative company. Yesterday, we flung open the doors of our new Windy City offices for the first time. The... Read More

Careers, Featured

Nov 20, 2012 By Bruce Francis

The Innovation Killer Named the 'Data Center'

A new study from IDC sheds some light on the challenge that companies face when they try to manage their own datacenters. While the study is meant to spotlight technologies for data center management, it serves as another proof point for cloud computing vendors. Datacenters are the beating heart... Read More

Cloud

Nov 19, 2012 By Alyson Stone

5 Behaviors That Take Customer Service Up a Notch

Double Up: Be Fast AND Accurate It’s great to respond quickly to customer issues, of course, but Fast AND Accurate is really the unbeatable combination. There’s nothing like talking to a support person who really listens on all cylinders, diagnoses your issue with probing questions, and then... Read More

Featured, Desk.com, Customer Service

Nov 16, 2012 By Anna Eschenburg

Salesforce Community: Tweets of the Week

Tweets of the Week is a blog post series highlighting our amazing online community. Our goal is to share the best tips, show you the topics the community was discussing this week, and introduce you to new community members you should be following. Another great #Salesforce trick learned today :)... Read More

Community

Nov 16, 2012 By Corinne Roberts

How to Lead Customer Service Conversations on Social Media

Quality customer service starts with careful listening. For brands that effectively service their customers through social media this means using the medium like a telephone, not a megaphone. Adopting the “telephone” strategy, there are two distinct ways that can guide your brand’s social... Read More

Customer Service

Nov 15, 2012 By Kendall Thornton

Job Interview Tips From the Salesforce Community

This post was put together by Kendall Thornton and Paul Cannon Just a couple of weeks ago, we posted “10 Insider Tips to Help You Land Your #dreamjob” and set it sailing on all our social channels. Then you, our devoted followers, weighed in with your own words of wisdom on the etiquette of... Read More

Careers, Community

Nov 15, 2012 By Dan Stern

Help Your Customers Help Themselves: Self-Service Tips for Small Businesses

In customer service–as in all business matters—the best kind of advice comes from professionals like you who are dealing with similar issues to the ones you are facing. How many of us have cracked our knuckles, put on our pith helmets, and tried to fight our way through the jungle of... Read More

Customer Service

Nov 14, 2012 By Walter Rogers

Master 1:1 Sales Meetings

What do Sales Makers want most? Coaching! It’s true; a recent study on sales organization performance indicates that while Sales Managers think they are supposed to focus on being a super-seller and giving answers, Sales Makers give the highest marks to Sales Managers who made it a priority to... Read More

Sales

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Steps to Building Your Business on Facebook

Our New Chicago Office is Now Open

The Innovation Killer Named the 'Data Center'

5 Behaviors That Take Customer Service Up a Notch

Salesforce Community: Tweets of the Week

How to Lead Customer Service Conversations on Social Media

Job Interview Tips From the Salesforce Community

Help Your Customers Help Themselves: Self-Service Tips for Small Businesses

Master 1:1 Sales Meetings

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First