360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 07, 2014 By Amanda Nelson

CRM for Dummies: Learn CRM with 5 FREE CRM Ebooks from Salesforce

Business may begin with a handshake — but once the customer relationship begins, your challenge is to maintain it. A good Customer Relationship Management (CRM) application helps you manage critical customer information in one place — and gives you a complete view of your... Read More

Cloud, Featured

Apr 07, 2014 By Julie Liegl

The Dreamforce App Moves to the Salesforce Success Community

With Dreamforce six months away, we wanted to share some exciting news about the Dreamforce app. We are moving the Dreamforce app over to the Success Community to create one cohesive community experience for all of our users. The Success Community is an online portal where you can access... Read More

Dreamforce, Events

Apr 04, 2014 By Jim Plunkett

The State of the Market: Salesforce Powered Real Estate CRMs

The real estate industry is about to rocket out of what can best be described as a vortex. As Realtormag shares, it's all about technology and “there are agents who believe they will exit the business before their lack of familiarity with these (technological) tools becomes a... Read More

Cloud

Apr 04, 2014 By Stuart Leung

Marketing March Madness: How to Achieve Positive ROI on $1,000,000,000

If nothing else, March Madness is appropriately named. For three weeks at the beginning of the spring, men and women across the country shake off the cold of the past winter, drop what they’re doing, fill out a blank bracket and proceed to go absolutely nutty for college basketball. In fact, it’s... Read More

Marketing

Apr 04, 2014 By Yaniv Masjedi

5 Types of Videos that Boost Sales

The sales process has changed dramatically over the past several years. Yes, relationship building is still important and in-person meetings still generate trust more than most methods, but here is the rub: potential customers aren’t contacting companies until they are almost ready to buy. Nearly... Read More

Sales, Small Business

Apr 04, 2014 By Keith Rosen

How to Create Your Ideal Career

Are you truly happy and fulfilled in your career? Do you wake up with a sense of excitement when heading off to work? Are you making the money and the impact you want to make at work and with your customers, given your experience, skills and talents? If not, maybe it’s time to reinvent your career... Read More

Work

Apr 04, 2014 By Irene Becker

Guts, Gusto and Integrity: 3 Leadership Qualities You Need to Succeed

Our definition of success today is changing and it will continue to change. Corporations and individuals are facing a new reality. Success demands activating and optimizing human potential, and achieving success means tapping into the purpose that drives human beings. After a 20+... Read More

Sales

Apr 03, 2014 By Leigh Fletcher

5 Reasons to Model Your Customer Service around a Hospital

When I went into hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn't expecting however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed. Here are the top five things I... Read More

Customer Service, Sales

Apr 03, 2014 By Will Nourse

Technology: Understanding the Total Cost of Ownership

Understanding the true cost of a technology initiative can help you determine when (or whether) you should take on a new system initiative, usually in combination with some sense of the potential benefits to be realized from the implementation. We’ll discuss different ways to evaluate the... Read More

Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

CRM for Dummies: Learn CRM with 5 FREE CRM Ebooks from Salesforce

The Dreamforce App Moves to the Salesforce Success Community

The State of the Market: Salesforce Powered Real Estate CRMs

Marketing March Madness: How to Achieve Positive ROI on $1,000,000,000

5 Types of Videos that Boost Sales

How to Create Your Ideal Career

Guts, Gusto and Integrity: 3 Leadership Qualities You Need to Succeed

5 Reasons to Model Your Customer Service around a Hospital

Technology: Understanding the Total Cost of Ownership

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First