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Business may begin with a handshake — but once the customer relationship begins, your challenge is to maintain it. A good Customer Relationship Management (CRM) application helps you manage critical customer information in one place — and gives you a complete view of your business.
Similar to a CRM for Dummies, here are five free e-books to learn everything you need to know about CRM, from social CRM to growing your business with CRM, to connecting to customers, and much, much more.
Bookmark this post, grab a coffee, and get ready to learn a lot.
The right CRM will help you build deeper, more meaningful relationships with your customers while you build and scale your business. This e-book includes the benefits of CRM solutions for your business, the types of CRM solutions available, and more.
Social media is dramatically changing today’s business landscape, allowing for more personalization and better connections than ever before. The books explains how a CRM system can help you empower deeper, more meaningful engagement, provide a personalized sales experience, and deliver a 360-degree view of your customer.
A CRM solution is the platform that packs the power of big business, and still keep that small-business agility. Learn how your small business can compete on equal footing with global enterprises when you can maximize your time in new ways, know your customers like never before, and master your business process.
Choosing a CRM system to manage customer relationships is one of the most important decisions a business can make. But with so many options, how do you know which system is right for you? Simplify the big decision by learning the different kinds of CRM solutions, CRM pros and cons, and the move to the cloud.
If the four e-books above are too specific, this e-book will give you the complete overview and rundown on CRM. It includes practical advice on signs your business needs a CRM, how CRM can improve sales and productivity, how to build your CRM strategy, and how to maximize your ROI.
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