Understanding the true cost of a technology initiative can help you determine when (or whether) you should take on a new system initiative, usually in combination with some sense of the potential benefits to be realized from the implementation. We’ll discuss different ways to evaluate the...
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Will Nourse is CIO at Citizen Schools, a salesforce.com customer. He is also a Salesforce MVP.
At Citizen Schools, the non-profit for which I work, we’re
placing increased emphasis on performance management, particularly in alignment
of, and managing to, business goals.
We’ve found that...
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