Leigh Fletcher

Leigh Fletcher

Leigh Fletcher is a millennial sales executive, blogger and entrepreneur, with a passion for sales improvement strategies.

5 Strategies for Not Making Customer Service Hard for Your Customers

May 19, 2014 By Leigh Fletcher

5 Strategies for Not Making Customer Service Hard for Your Customers

Customer service doesn't have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you... Read More

Featured, Customer Service

5 Reasons to Model Your Customer Service around a Hospital

Apr 03, 2014 By Leigh Fletcher

5 Reasons to Model Your Customer Service around a Hospital

When I went into hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn't expecting however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed. Here are the top five things I... Read More

Customer Service, Sales

How to Safely Reopen Your Business

How to Safely Reopen Your Business

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Paint brushes in a can

PayPal Views Its Sales Team as Artists, and That’s Driving Great Results
By Karen Solomon

Woman uses mobile payment option at checkout

Data as the Driver: Lookalike Modeling and More To Help Your Brand Meet Customer Expectations
By Chris Jacob

Three business people with a desk in the foreground

7 Ways Vendor Consolidation Can Help Marketers Innovate and Save Money
By Lauryl Denega

The Importance of Digital Transformation in Times of Change

Digital transformation in times of change

Digital transformation in times of change

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Ethical AI can't wait

Ethical AI can't wait

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Do You Know Your Customer? 5 Questions for Communications Service Providers

learn with trailhead

learn with trailhead

Learn With Trailhead

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