Customer service doesn't have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you...
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When I went into hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn't expecting however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed.
Here are the top five things I...
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