360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Apr 23, 2014 By Drew Beechler

Major Brands Break Into Messaging App Marketing

Last week IPG Media Lab released a new report on messaging apps and how brands are experimenting with marketing campaigns on these new platforms. Facebook's acquisition of WhatsApp for $19 billion brought significant coverage for the mobile messaging app industry as a whole. Ever since, brands... Read More

Marketing, Social Media Marketing, Mobile Marketing

Apr 22, 2014 By Laura Fagan

4 Keys to Hiring Great Customer Engagement Reps

The fact of the matter is that it’s hard to hire good people. This is especially true when trying to fill contact center-type roles, such as a customer engagement center, where turnover can be high, as can job stress. It takes a special kind of person to succeed in this environment. What you need... Read More

Customer Service

Apr 22, 2014 By Brent Leary

How Social Engagement is Transforming Customer Service

As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from... Read More

Featured, Customer Service, Cloud

Apr 22, 2014 By Keith Rosen

The Real Cause of a Lost Sale May Be All in Your Imagination

Think of the objections you hear that prevent you from closing sales. Are you hearing these reasons directly from your prospects & customers or is it all in your imagination? Discover the leading cause of lost sales, pipeline constipation, missed sales targets and forecast inaccuracy. Whether... Read More

Sales

Apr 22, 2014 By Laura Fagan

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

Your business is growing and you’ve decided the time is right to add a customer relationship management (CRM) system to the mix. Congratulations! Implementing a CRM solution to help take care of customer relationships, as well as the data and information associated with them, is a big step,... Read More

Cloud, Featured, Sales

Apr 21, 2014 By Jenna Hanington

4 Ways Marketing Tools Can Help Sales Reps Better Connect to Customers

The strict divide between sales and marketing is disintegrating. The sales process has become more fluid as leads move back and forth during the sales cycle, giving teams in both departments one more reason to start working more closely together. Today, sales reps have just as much responsibility... Read More

Sales, Sales Cloud

Apr 21, 2014 By Erin Decker

Earth Day 2014: How to Get Your Employees to Make a Difference

How did your company celebrate Earth Day 2014? At salesforce.com, we're committed to environmental responsibility year round and we love to spend April 22nd, and beyond, giving back. The great news is, no matter what the size of your organization, every employee, in every department, can... Read More

Featured, News

Apr 21, 2014 By Jennifer Burnham

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

There is general agreement that CRM is a game-changing tool that can help businesses scale faster and work smarter. Yet, despite this step forward, there is a tendency for companies to see CRM systems as a cure-all, and then experience disappointment deeper into implementation. This happens... Read More

Cloud, Sales, Small Business

Apr 21, 2014 By Mario Feghali

16 Traits of Good Sales Reps and Bad Sales Reps

Your company likely has training documents for sales reps to learn about your products and your sales processes. But have you put together anything that explains what makes a good sales rep and what makes a bad sales rep? Have you truly set expectations beyond daily, monthly, quarterly and yearly... Read More

Featured, Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Major Brands Break Into Messaging App Marketing

4 Keys to Hiring Great Customer Engagement Reps

How Social Engagement is Transforming Customer Service

The Real Cause of a Lost Sale May Be All in Your Imagination

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

4 Ways Marketing Tools Can Help Sales Reps Better Connect to Customers

Earth Day 2014: How to Get Your Employees to Make a Difference

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

16 Traits of Good Sales Reps and Bad Sales Reps

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First