Brent Leary
Brent Leary is cofounder and partner of CRM Essentials, a CRM consultancy focused on small and midsize enterprises. In 2009 he coauthored Barack 2.0: Social Media Lessons for Business. He is in the process of writing his next book, The Amazon Effect: How a New Customer Culture is Creating Crazy New Business Opportunities and Killing Companies That Won't Adapt, due out in 2014. Leary writes regularly for America Express OPEN, CRM magazine, and Inc.com, and serves on the advisory board for Social Media Today. You can email him at bleary@crm-essentials.com or send him a tweet at @brentleary.
