360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 05, 2014 By Laura Fagan

IT Visionaries: Salesforce.com’s CTO of IT on Leading the Cloud App Revolution

In the first of a new “IT Visionaries” series, we sat down with salesforce.com CTO of IT and VP of IT Architecture, Brett Colbert. After time at NetApp, McAfee Inc., and Cisco Systems, Colbert finds himself focused on how to ensure that a fast moving, high-growth company like... Read More

Featured, IT

Jun 05, 2014 By Hugo Sarrazin and Lareina Yee

4 Megatrends Sales Organizations Should Pay Attention To

Bigger, faster, more. Those three adverbs seem to be part of any conversation about selling in the digital age. But what’s really happening, and what does it mean to sales? To help answer those questions, we've compiled four key megatrends that are shaping how sales organizations need... Read More

Featured, Sales

Jun 05, 2014 By Robert Roop

5 Essential Tools for Providing Frictionless Customer Experiences

Customer effort has become the topic of discussion at any gathering of customer service professionals and is challenging the orthodoxy of customer delight as the key to customer loyalty. The key to providing frictionless service is an integrated suite of functionality that can help your... Read More

Customer Service

Jun 05, 2014 By Matt Wesson

5 Things Everyone Should Be Doing with Their Dashboards

For many companies, dashboards fall in an odd place between the analytics or IT teams, and the departments that actually use them. This split is not unusual as data and analytics have long been the province of the more mathematically and technology savvy departments. But that paradigm is shifting... Read More

Sales

Jun 05, 2014 By Amanda West

Gartner Names Salesforce.com a Leader in the CRM Customer Engagement Center Magic Quadrant

For the fourth consecutive year, Salesforce is a Leader in the Gartner CRM Customer Engagement Center Magic Quadrant. Gartner has positioned salesforce.com highest for ability to execute and furthest for completeness of vision in the Leaders quadrant. Thanks to all of our great customers for... Read More

Featured, Customer Service

Jun 04, 2014 By Dana Mor

How Branding Boosts Customer Loyalty

A business is an extension of human talent and innovation and has a personality that is distinctive and authentic. As our singularity shows through our face, dress, and attitude. A company’s identity shows through its brand. The more you invest in your customer’s brand experience, the more hearts... Read More

Customer Service

Jun 04, 2014 By Mark Hunter

7 Steps for Salespeople to Gain a Prospect’s Trust

The level of trust the prospect has in you, the salesperson, is going to be a direct reflection on the speed with which the prospect buys and the profitability of the sale. High trust equals a higher close ratio and higher profit. Trust is an outgrowth of the salesperson’s ability to give... Read More

Featured, Sales

Jun 04, 2014 By Matt Wesson

The Secrets of the Most Productive Salespeople [Infographic]

There's something different about salespeople. No matter how far they come, how much they progress, or how much success they have, there will always be that nagging voice in the back of their head that pushes them to do better. To make a few more calls, to log a few more actvities, and... Read More

Featured, Sales

Jun 04, 2014 By Jen Ribble

An Introduction to the Cannes Lions Festival of Creativity

If you have even a passing interest in movies or celebrity gossip, you've probably heard of the Cannes Film Festival. But chances are you're less familiar with the Cannes Lions Festival of Creativity. What's the difference, you ask? While most of us marketers will never rub elbows with... Read More

Marketing, Digital Advertising, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

IT Visionaries: Salesforce.com’s CTO of IT on Leading the Cloud App Revolution

4 Megatrends Sales Organizations Should Pay Attention To

5 Essential Tools for Providing Frictionless Customer Experiences

5 Things Everyone Should Be Doing with Their Dashboards

Gartner Names Salesforce.com a Leader in the CRM Customer Engagement Center Magic Quadrant

How Branding Boosts Customer Loyalty

7 Steps for Salespeople to Gain a Prospect’s Trust

The Secrets of the Most Productive Salespeople [Infographic]

An Introduction to the Cannes Lions Festival of Creativity

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First