360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jul 28, 2014 By Kevin Benedict

The Need for Speed: Meeting the Mobile Challenge

Can you imagine a scenario where you ask Apple’s Siri a question, and she says, “Can I get back to you in five minutes?” Wouldn’t that be irritating and not at all helpful? Besides, what would she do for five minutes? Information and information requests have a shelf life. The information is... Read More

Featured, Customer Service

Jul 28, 2014 By Brett Weigl

Create Your Own Social Customer Service Playbook

Many brands consciously set goals for social media engagement, both for community purposes as well as formalized social customer service. Goals, communicated across your organization, are key for understanding what you want to achieve. Yet at the operational level, thinking through and documenting... Read More

Customer Service

Jul 28, 2014 By Jamie Domenici

Gartner Positions Salesforce.com as a Leader in the Magic Quadrant for SFA

Eight years running—Salesforce lands in the Leader quadrant in the Gartner Magic Quadrant for Sales Force Automation. Hard-earned and well deserved, eight years is a long time to hold a lead, especially in the face of worthy competition. For those not familiar with this report, it is perhaps the... Read More

News

Jul 25, 2014 By Matt Brown

Summer '14 Salesforce MVP Nominations Are Now Open!

MVPs! We have just had an amazing Summer '14 release, and this means it's once again time for you to nominate awesome individuals from the community as the Summer '14 MVPs! Even if you are not familiar with the MVP Program, some of you have come across individuals like... Read More

News

Jul 25, 2014 By Michael Overell

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

On the surface, recruiters and customer service professionals don’t seem to have much in common. Recruiters are professional matchmakers: connecting companies and candidates to make successful hires. Customer service pros help out people who have problems with their company’s product or service.... Read More

Featured, Customer Service

Jul 25, 2014 By Mike Gerholdt

5 Tips for Staying Productive While You're on Vacation

It's summertime—and while the benefits of a cloud-based system include the ability to stay connected to your business and respond rapidly from anywhere in the world, constant connectivity can also cut into your quality time on the beach. Eager to kick back, but worried you'll fall... Read More

Cloud, Featured

Jul 25, 2014 By Jeffrey Hayzlett

The Customer Is Always Engaged: 4 Steps to Social Media

There’s an old saying in business, “The customer is always right.” We all know that isn’t necessarily true all the time, but one thing is: The customer may not always be right, but they are always engaged. Social media has given customers all around the world the opportunity to share their... Read More

Marketing

Jul 25, 2014 By Kristie Garafola

IdeaExchange Update: Customer Ideas in the Summer '14 Release

Salesforce customers, get psyched! The Summer '14 release contains a powerhouse of customer Ideas submitted to our IdeaExchange —the place where customers like you can go to share and vote for Ideas to improve the product. In total, we touched 54 customer Ideas and nearly... Read More

Customer Service

Jul 24, 2014 By Andy Strunk

What Consumer-Driven Health Care Means for Your Business [Infographic]

It's not all politics and lagging government websites: the Affordable Care Act, signed into law back in 2010, is beginning to have serious implications for businesses large and small. One of the law's key effects is a sea change in customer expectations when it comes to health care. Once... Read More

Customer Service

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

The Need for Speed: Meeting the Mobile Challenge

Create Your Own Social Customer Service Playbook

Gartner Positions Salesforce.com as a Leader in the Magic Quadrant for SFA

Summer '14 Salesforce MVP Nominations Are Now Open!

6 Surprising Lessons Recruiters Have Taught Me About Customer Service

5 Tips for Staying Productive While You're on Vacation

The Customer Is Always Engaged: 4 Steps to Social Media

IdeaExchange Update: Customer Ideas in the Summer '14 Release

What Consumer-Driven Health Care Means for Your Business [Infographic]

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First