360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 20, 2014 By Leyla Seka

Four Ways to Motivate Your Service Organization for Success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to... Read More

Desk.com, Customer Service

Aug 20, 2014 By Mathew Sweezey

Why Change Management Is Crucial to Demand Generation Success

There are now more people in the world with cell phones than people with access to electricity or clean drinking water. Consumers send over 500 million tweets and watch over 200 million hours of video each day just via YouTube. Many businesses have started to think about these changes in very... Read More

Marketing

Aug 20, 2014 By Emily Stanford

Fourth Time’s a Charm: Salesforce Named “World’s Most Innovative Company”—Again

For an unprecedented fourth year in a row, Forbes Magazine distinguished salesforce.com as the “Most Innovative Company in the World”—and number four feels just as sweet as our first three titles! Each year Forbes, in partnership with FinStra Consulting, analyzes 526 public companies eligible for... Read More

Featured, News

Aug 20, 2014 By Sarah Boutin

Women in Tech Q&A with Salesforce.com’s Woman of the Month

The salesforce.com Woman of the Month campaign turns the spotlight on the amazing women who help make salesforce.com the World’s Most Innovative Company (according to Forbes) and one of Fortune’s Best Places to Work. Honorees are nominated by fellow employees and selected by a dedicated committee... Read More

Careers, Featured

Aug 20, 2014 By Anthony Iannarino

Your Sales Process Is a GPS

When we draw the sales process on paper or in PowerPoint presentations, it is always displayed as linear. It starts at A and proceeds through B, then C, then D. We often show the sales process as a roadmap, another linear way to show the steps and stages of the process we use to move from Target... Read More

Featured, Sales

Aug 20, 2014 By Gilad Raichshtain

INFOGRAPHIC: 7 Powerful Predictors of a Closed-Won Opportunity

Every sales manager hates end-of-quarter surprises. So how can you tell whether your pipeline is accurate? We analyzed 21,000 opportunities from multiple companies and industries to find what predicts a closed-won opportunity. Legendary baseball figure Yogi Berra used to say: “It’s difficult to... Read More

Featured, Sales

Aug 20, 2014 By Heaven Chen

To Future Engineers: 10 Things I Wish I Knew Before Graduating College

I still remember the search for my engineering internship before I graduated from Rice University. It was a little overwhelming. How do you decide which opportunity is right when you’re not really sure what’s expected of you? I knew I’d have to work hard, but who decides what working hard... Read More

Careers, Cloud

Aug 20, 2014 By Laura Fagan

IT Visionaries: The Dual Role of McAfee’s CIO and SVP of Operations

It’s the C-suite times two for Patty Hatter of McAfee. Hatter was named SVP of Operations at the security technology company in 2010 and then added CIO to her responsibilities one year later. For the latest in our continuing “IT Visionaries” series, Hatter shares with us how one role... Read More

Featured, IT

Aug 19, 2014 By Lauren Esposito

Are Email Campaign Costs Burning Your Budget?

Email is an attractive channel for marketers and one of the reasons why is its relatively low cost of deployment. However, late revisions and do-overs can turn affordable, simple campaigns into costly, complex campaigns. Tria Beauty, a global retailer of FDA approved laser hair removal and skincare... Read More

Marketing, Email Marketing, Customer Story

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The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Four Ways to Motivate Your Service Organization for Success

Why Change Management Is Crucial to Demand Generation Success

Fourth Time’s a Charm: Salesforce Named “World’s Most Innovative Company”—Again

Women in Tech Q&A with Salesforce.com’s Woman of the Month

Your Sales Process Is a GPS

INFOGRAPHIC: 7 Powerful Predictors of a Closed-Won Opportunity

To Future Engineers: 10 Things I Wish I Knew Before Graduating College

IT Visionaries: The Dual Role of McAfee’s CIO and SVP of Operations

Are Email Campaign Costs Burning Your Budget?

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First