360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Aug 25, 2014 By Josiane Feigon

Great Prospecting is One Part Persistence AND One Part Creativity

The ability to stay creative in sales is incredibly valuable, but is it being overshadowed by persistence? Inside sales organizations often focus on persistence and with good reasons: A few now-famous studies once showed that only 2% of sales happen after first contact, with over 80% occurring... Read More

Sales

Aug 25, 2014 By Alice Myerhoff

5 Ways Salespeople Can Stand Out and Make the Sale

As salespeople, we generally know that the people we are selling to are being contacted by other salespeople as well: our competition. For this reason, it’s important to find ways to stand apart, in a positive way, from the other salespeople our prospects may be talking to. When your customer is... Read More

Featured, Sales

Aug 24, 2014 By Marissa Kraines

50 Reasons to Go to Dreamforce, 50 Days Before Dreamforce!

If you are anywhere in the vicinity of San Francisco or follow us on social media, you know that our annual conference Dreamforce is kind of a big deal. Billed as the world's largest enterprise cloud computing event, it draws more than 140,000 registrants each... Read More

Dreamforce, Events, Featured

Aug 22, 2014 By Joanne Black

Waiting for Technology to Do Your Job?

Experts have been quick to tell us that technology changes everything—that Sales 2.0 is an entirely new way of working. And I was one of the first to scream: “No, no, no!” Social media, marketing automation, the cloud, and other technological innovations have transformed the way we work, but not... Read More

Sales

Aug 22, 2014 By Chad Schaeffer

How to Stop Losing Customers and Start Delighting Them

As they say, there is a reason you have two ears and one mouth. This is especially true for those of us in social customer care, where listening is so critical. As customers are migrating away from phone and email channels when they need help, social channels like Facebook and Twitter are becoming... Read More

Customer Service

Aug 22, 2014 By Mark Hunter

The Power of Disruptive Thinking

If the internet is the great equalizer with regard to sales, then what is the role of sales and the salesperson? The role—and the real value of the salesperson—is to disrupt conventional thinking. The salesperson who merely shares with the customer information the customer can gather on her... Read More

Featured, Sales

Aug 22, 2014 By Tibor Shanto

How To Win Before The Sale Even Starts

B2B sales people often resemble and sell like the Energizer Bunny. They’re rarely nasty or point fingers, as often the fault rests less with them than with their environment. Their companies, through their front-line managers, wind them up and off they go, bouncing from one opportunity to the... Read More

Sales

Aug 22, 2014 By Ashley Hauck

The Hidden Enemy of Good Customer Service

I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the... Read More

Desk.com, Customer Service

Aug 22, 2014 By Peri Shawn

How Sales Coaching Is Different With High Performers

“They’re driving me crazy!” aren’t the words you’d expect to hear from a sales manager of a high-performing team. As any experienced sales manager knows, top salespeople are essential to a company’s success because they bring in the bulk of the sales. It’s not surprising that many companies make... Read More

Featured, Sales

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Great Prospecting is One Part Persistence AND One Part Creativity

5 Ways Salespeople Can Stand Out and Make the Sale

50 Reasons to Go to Dreamforce, 50 Days Before Dreamforce!

Waiting for Technology to Do Your Job?

How to Stop Losing Customers and Start Delighting Them

The Power of Disruptive Thinking

How To Win Before The Sale Even Starts

The Hidden Enemy of Good Customer Service

How Sales Coaching Is Different With High Performers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First