360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 11, 2015 By Kristie Poon

Uber, Airbnb & Your CRM: Sharing As A Business

What should your CRM have in common with Uber and Airbnb? These emerging businesses operate on the idea of the "shared economy," which leverages technology to empower individuals and businesses with information to efficiently distribute and share the use of their goods and services at a maximum... Read More

Sales

May 11, 2015 By Jessica Kremer

The Summer '15 Release Admin Quick Wins Guide

Check out the new Admin Quick Wins Guide to learn about Summer ‘15 features that are quick and easy to turn on. With over 225 new features in the Summer ’15 release, it can be tough as an Admin to know what features to focus on and which features can be quick wins. The Summer ’15 Admin Quick Wins... Read More

Analytics Cloud, Cloud, Community Cloud, Featured, Marketing Cloud, Platform, Sales Cloud, Service Cloud

May 09, 2015 By Kristie Poon

3 Habits To Adopt To Improve Sales Team Collaboration

In the first part of our collaborative sales series, we talked about how to get started with building a culture of sharing and collaboration with our VP of Sales, Armando Mann. This week we discuss how to encourage collaboration on the team. I'd like my team to start sharing more on what they're... Read More

Small Business, Sales

May 08, 2015 By Judy Robinett

Are You Networking in the Wrong Room? 4 Keys to Build the Right Connections for Your Business or Career

On many Southwest Airlines flights, after everyone has boarded and the airplane doors are about to close, flight attendants announce something like this: “This flight is going to Austin (or the appropriate city)—if you’re not going to Austin, you’re on the wrong plane.” I thought they were just... Read More

Cloud, Careers, Leadership

May 07, 2015 By Irene Becker

Adapt, Evolve and Thrive in a Marketplace of Hyper-Competition

The writing is on the wall, “Adapt, evolve or die.” While the quid pro quo in effective sales remains providing value for the client, differentiating the value you provide in a marketplace of David and Goliath competitors demands a new mindset that can help you adapt, evolve and thrive. Yes,... Read More

Cloud, Leadership

May 06, 2015 By Grigory Kegeles

4 Multi-Instance Salesforce Environment Hacks

Building a solid foundation is crucial to scaling the functionality and services a company provides – and Salesforce helps enable this concrete practice. If a company is using Salesforce, and likely many of its products and features, a pillar of this foundation will include creating a... Read More

Cloud, Featured

May 05, 2015 By Partner Blog

Engaging With Customers Through Mobile Technology

With mobile technology becoming increasingly popular for modern business, it can be difficult for companies to leverage its advantages effectively. Most companies that have been operating without mobile technology probably arent even sure where to begin. Case in point, our company had a client who... Read More

Marketing, Mobile

May 05, 2015 By guiseppe-getto

6 Things Digital Marketers Need to Know About UX

According to Ad Age, U.S. advertisers’ spending on digital advertising will overtake TV spending in 2016. With the explosive growth of digital advertising, comes an increasing amount of websites that customers will visit to make purchases and better inform themselves about future purchases. In... Read More

User Experience, Featured, Cloud

May 04, 2015 By Thomas DePew

Socially Awkward: Social Customer Service in the Trenches

Social Customer Service is a capability that companies realize needs to be part of their customer service strategy. In the press there are stories of great service delivered through social channels, as well as horror stories of companies that have made serious mistakes in those channels. This... Read More

Customer Service, Service, Service Cloud, Social, Social Media

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Uber, Airbnb & Your CRM: Sharing As A Business

The Summer '15 Release Admin Quick Wins Guide

3 Habits To Adopt To Improve Sales Team Collaboration

Are You Networking in the Wrong Room? 4 Keys to Build the Right Connections for Your Business or Career

Adapt, Evolve and Thrive in a Marketplace of Hyper-Competition

4 Multi-Instance Salesforce Environment Hacks

Engaging With Customers Through Mobile Technology

6 Things Digital Marketers Need to Know About UX

Socially Awkward: Social Customer Service in the Trenches

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First