360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Nov 29, 2019 By Daniel Skyes

A Marketer's Guide to Creating Omni-Channel Digital Experiences

Right place, right time, right message — it’s nirvana for every marketer, but few brands have cracked it. Why? Only recently have marketers been able to unify and execute across all customer touchpoints with ease, thanks to the introduction of next best action journey orchestration tools. But, more... Read More

Marketing, Marketing Personalization, Omni-channel

Nov 29, 2019 By Suha Saya

5 Ways Your SMB Can Make the Most of Small Business Saturday

Small Business Saturday is around the corner! Last year, shoppers spent a record high of nearly $18 billion on the celebratory day, and 96% of consumers who participated said they wanted to continue to #ShopSmall all year long. Wondering how you can take advantage of Small Business Saturday as a... Read More

Small Business

Thanksgiving Holiday Flash Report Results

Nov 29, 2019 By Caila Schwartz

Thanksgiving Results: Brands and Retailers Get Creative, U.S. Digital Sales Grow 17%, Mobile Soars to 60%

A single number sums up the 2019 holiday shopping season: six. Retailers have six fewer days to attract and convert digital shoppers before the shipping cutoff date thanks to a later than usual U.S. Thanksgiving holiday. But that hasn’t stopped retailers from making the best out of a challenging... Read More

Commerce, Retail, Retail Insights, Holiday Readiness, Consumer Goods

Nov 28, 2019 By Karen Datangel

7 Reasons to Attend TrailheaDX India

This blog post is second in a series to promote registration for TrailheaDX India. It was previously published on developer.salesforce.com. The demand for Salesforce talent has never been higher. In fact, a new study from IDC finds Salesforce and its ecosystem of partners will create 1.9 million... Read More

IT, TrailheaDX

Illustration of Codey, Astro, and Einstein

Nov 27, 2019 By Tiffany Tooley

Michelin Is Using Data to Build Better Customer Relationships and so Can You

Today, digital technology helps customers make decisions about how they want to engage with brands. Thanks to the Internet and changes in global trade, it’s easy to find products and parts from a variety of sources. However, these new ways of buying and selling have disrupted the manufacturing... Read More

Marketing, Marketing Cloud, Customer Story

Nov 27, 2019 By Kim Honjo

The Dreamforce ‘19 Ultimate Content Guide

Dreamforce ‘19 gave us a lot to think about. From building a single source of truth with Customer 360, to fostering conversations about Sustainable Development Goals (SDGs), to chatting with Einstein — it was a whirlwind four days. But at the center of it all were Trailblazers. We celebrated and... Read More

Salesforce Ohana, Digital Transformation, Customer Experience, Artificial Intelligence, Dreamforce, Events

Nov 26, 2019 By Kamal Tahir

Artificial Intelligence in Aisle Five

I was reaching for pizza in the freezer section last week, and as soon as I put it in the shopping cart, the cart beeped and informed me that it contained an ingredient that someone in my household is allergic to. It then asked me if I still wanted to purchase it and offered other available... Read More

Commerce, Retail

Nov 25, 2019 By Kim Honjo

Dreamforce ‘19 in Pictures

Everywhere you look at Dreamforce, there’s someone taking a photo. Whether it’s capturing innovation, snapping an insight from a presentation, or just grabbing a moment with a friend, there were plenty of cameras in action. Here are a few of our favorite photos from the event. ... Read More

Dreamforce, Events

Nov 22, 2019 By Laura Woods

The Top 10 Moments From Dreamforce ‘19

Between the giant waterfall constructed in the middle of San Francisco’s Howard Street, to the furry creatures posing for selfies with attendees, to the many volunteers dressed as Trailhead rangers and jamming to DJ tunes — when you entered the Dreamforce campus, you may have thought you were... Read More

Salesforce Ohana, Dreamforce, Events

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

A Marketer's Guide to Creating Omni-Channel Digital Experiences

5 Ways Your SMB Can Make the Most of Small Business Saturday

Thanksgiving Results: Brands and Retailers Get Creative, U.S. Digital Sales Grow 17%, Mobile Soars to 60%

7 Reasons to Attend TrailheaDX India

Michelin Is Using Data to Build Better Customer Relationships and so Can You

The Dreamforce ‘19 Ultimate Content Guide

Artificial Intelligence in Aisle Five

Dreamforce ‘19 in Pictures

The Top 10 Moments From Dreamforce ‘19

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First