360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 24, 2016 By Emily Stanford

3 Stats that Will Have You Rethinking How Your Business Does Field Service

It’s no secret that technology is transforming how companies are interacting with its customers on a daily, hourly, minute-by-minute basis. Each touchpoint is an opportunity to deepen that customer relationship, glean important insights, and build loyalty to your brand. However, field service in... Read More

Customer Service, Service, Service Cloud

Mar 24, 2016 By Rob Fardin

Sales and Trial Law Have More in Common than You Think… Except in One Crucial Area

At first glance, salespeople and lawyers don’t appear to have much in common. Practicing law requires extensive formal education and certification; many salespeople begin their careers after receiving their bachelor’s degree. Lawyers are often called book smart; salespeople have “situational... Read More

Sales

Mar 24, 2016 By Jeffrey Hayzlett

School’s in Session: Social Media Lessons for Brands

We all think we’re experts when using social media. After all, we use it for not just personal reasons, but professionally as well. Social media is used by every company and should be used by every executive out there if they want to stay relevant, find an audience or communicate with their... Read More

Social Media, Social

Mar 24, 2016 By Amanda Nelson

5 Expert Statements About the Future of Social Selling

While sorcerers and clairvoyants may be fan fiction, understanding the future of our business – from sales to marketing to customer service – is no fairy tale. We all want to know how to plan for what’s ahead, and the way to reveal the sales world in 2017 and beyond is to tap in to the experts. As... Read More

Sales, Sales Cloud, AppExchange

Mar 23, 2016 By Tim Sanders

The Perfect Recipe For Your Next Sales Challenge

As business is increasingly conducted at the niche, companies or business units are highly specialized so as to be competitive. It takes a network of solution providers to make a customer happy. Cooking up the right deal is often more than looking at your standard menu of products and services. ... Read More

Sales, Sales Strategies

Mar 23, 2016 By Denise Brosseau

6 Tips to Turn Your Power Switch Back On

As you run from meeting to meeting and kid’s soccer game to community board meeting, do you ever feel like you’ve lost your ability to appreciate the now? Are you so focused on the never-ending to do list of life that you feel like your power switch is permanently stuck in the off position? If so,... Read More

Careers, Leadership

Mar 23, 2016 By Nisha Pattan

Bring Order to Chaos with Governance and Change Management Processes

Digital transformation is a necessity - no matter if you are a small business or a large enterprise - you want to ensure your organization is able to leverage all technologies to their fullest potential while being nimble and cost effective. In a recent study, IDC predicted that by 2017, 80% of... Read More

Cloud

Mar 23, 2016 By Alexandra Siegel

5 Trends Shaking Up the IT Industry

The role of IT is changing with the onset of the customer-driven age and the now digital, connected world. IT leaders, once focused purely on technology operations, are now at the helm of business innovation. “Today, we are seeing a marked shift in the conversations happening with the CIO. Instead... Read More

IT, Cloud, Apps, Analytics

Mar 23, 2016 By Audra Zechman

The March 2016 Release is Now Live in the Marketing Cloud!

We are very excited to share with you not only our awesome new features, but also some new naming and navigation changes! With this release, we are rolling out our new navigation, Studio and Builder naming structure, and organizing our applications to map to our product portfolio strategy. With... Read More

Marketing, Marketing Cloud

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

3 Stats that Will Have You Rethinking How Your Business Does Field Service

Sales and Trial Law Have More in Common than You Think… Except in One Crucial Area

School’s in Session: Social Media Lessons for Brands

5 Expert Statements About the Future of Social Selling

The Perfect Recipe For Your Next Sales Challenge

6 Tips to Turn Your Power Switch Back On

Bring Order to Chaos with Governance and Change Management Processes

5 Trends Shaking Up the IT Industry

The March 2016 Release is Now Live in the Marketing Cloud!

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First