360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 29, 2016 By Heike Young

How to Make Life After Vacation Suck Less

Tell me if this sounds familiar. I recently went on vacation. As soon as I arrived at the airport to fly home, I felt compelled to begin working. Once the laptop was open, it was all over. I soon became stressed at the volume of meetings and action items on my first day back. Ultimately, it was... Read More

Marketing, Practical Tips, Leadership, Sales

Mar 29, 2016 By Will Spendlove

Mitsubishi Electric Heats Up Sales Quote Process, Cuts a Cool 90% Off Cycle Times

Mitsubishi Electric’s Cooling & Heating Division is an innovator of high-efficiency climate control systems that provide uncompromising comfort with a small environmental footprint. To get their products to customers, the company works with their own internal sales team plus a wide network of... Read More

Sales, Quote-to-Cash

Mar 29, 2016 By Laura Norman

4 Ways to Maximize Your Customer Service Productivity

Sure, efficiency is important for every company — but for fast-growing ones, it’s vital. When your business is expanding, you don’t always have the time or budget to grow your support team at the same pace. So it’s critical to have customer support tools that will help you grow without sacrificing... Read More

Desk.com, Customer Service

Mar 29, 2016 By Michael Stone

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

Collaboration is vital to how we work today. The best type of collaboration fits into business processes without forcing an extra step. It’s a part of daily routines — forming a connection with colleagues or partners without us even realizing it. In fact, a 2013 study on employee productivity from... Read More

Community, Cloud, Community Cloud, Collaboration

Mar 29, 2016 By Marissa Kraines

The Salesforce World Tour Warmed Up a VERY Snowy Windy City

The Salesforce World Tour warmed up a VERY snowy Windy City! Another stop on the Salesforce World Tour was a huge success because of all of you who attended: great content, awesome demos and a whole lot of energy. Didn't catch the Chicago Salesforce World Tour? We've got you covered! Check out our... Read More

Cloud, Events

Mar 28, 2016 By Salesforce

Our Statement on Georgia Gov. Deal's Decision to Veto HB 757

We applaud Governor Deal’s decision to veto HB 757. We look forward to growing both our team and investments in Georgia—including hosting thousands of customers, partners and employees at our Salesforce Connections event in Atlanta on May 10-12. ... Read More

News

Mar 28, 2016 By Jason Jordan

Sales Managers: Want Fewer CRM Reports and More Insight? Here’s How to Do It

In my previous article I explained why, when it comes to CRM reports, less is more. Much more. In most companies, salespeople and sales leaders are inundated with data from their CRM systems, and the resulting information overload drives them crazy. In the few organizations I know that have taken... Read More

Sales, Leadership

Mar 28, 2016 By Emily Stanford

For Communities that Will Succeed in 2016, Remember the 2 C’s

In this hyperconnected world, every company strives to deliver a customer experience that meets the rising expectations of consumers. One of the fastest growing spaces is communities: closely connecting your business to your customers and integrating those touchpoints within larger organizations is... Read More

Community, Community Cloud, Customer Service

Mar 28, 2016 By Donal Daly

5 Sales Credibility Killers

There was a time, long, long ago in a dim and distant past when, if you were in sales, the company you worked for and the product you sold were more important than how you personally sold. You may remember the ‘No one gets fired for buying IBM’ adage. Buying from a market leader was often seen as... Read More

Sales, Featured

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The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Make Life After Vacation Suck Less

Mitsubishi Electric Heats Up Sales Quote Process, Cuts a Cool 90% Off Cycle Times

4 Ways to Maximize Your Customer Service Productivity

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

The Salesforce World Tour Warmed Up a VERY Snowy Windy City

Our Statement on Georgia Gov. Deal's Decision to Veto HB 757

Sales Managers: Want Fewer CRM Reports and More Insight? Here’s How to Do It

For Communities that Will Succeed in 2016, Remember the 2 C’s

5 Sales Credibility Killers

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First