360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 10, 2016 By Andrew Gothelf

4 Ways ERP Apps Can Modernize Your Business

A combination of human ingenuity and technology can move things forward to take customer service, internal processes, and overall business strategy to a new stratosphere. So we love hearing stories from customers who have used an Enterprise Resource Planning (ERP) app from AppExchange to completely... Read More

Apps, AppExchange, Cloud

Oct 10, 2016 By Emily Stanford

Think Customer Reward Programs are the Only Way to Build Customer Loyalty? Think Again

According to Forbes, “The primary threat to a business today is the perception by customers that all you offer is a replaceable, interchangeable commodity. This hazard stalks your every move: No matter how solid your business’s advantages may appear right now, whether they are advantages of... Read More

Community Cloud, Customer Service

Oct 10, 2016 By Zachary Reiss-Davis

Your Digital Advertising Should Integrate With Your Customer Service

Have you ever gone to a brand for customer support -- already disgruntled and annoyed -- only to open Facebook that afternoon and see an ad for that brand right in your face? So have we, and that shouldn't happen in today's world of the connected customer. Instead, your digital advertising... Read More

Marketing, Digital Advertising, Cross-Channel Marketing

Oct 07, 2016 By Emily Stanford

The Top 10 Highlights from Dreamforce '16

We came, we saw, we conquered. After months of anxious anticipation, Dreamforce ‘16 flew by and, sadly, has now come to a close. Four days packed with breakout sessions, hands-on training, keynote speakers, networking, selfies with Astro, Einstein, and the whole gang, and parties galore. There’s a... Read More

Cloud, Dreamforce, Events

Oct 07, 2016 By Liz Shivvers

4 Reasons Compassion Drives the World from Day 4 of Dreamforce

Whew! Dreamforce ‘16 has officially come to a close, and it was our biggest —and dare we say best —bash yet. Groundbreaking new AI technologies like Einstein were introduced, U2 brought the house down at Dreamfest, and together we raised almost $1 million for (RED) to support the work of the Global... Read More

Cloud, Dreamforce, Events

Oct 07, 2016 By Reedhima Mandlik

Friday Agenda: Make the Most of Your Last Day at Dreamforce

We can’t believe the last day of Dreamforce is already here! There’s plenty of events to finish off the conference with a bang, so grab your swag bag and join us at these incredible events! Don’t forget to share YOUR favorite memories, keynotes or events with #DF16! 1. Last day to pick up swag at... Read More

Cloud, Dreamforce, Events

Oct 06, 2016 By Erin Sherbert

10 Words Attendees Used to Describe Day 3 of Dreamforce.

As day three wrapped up, capped by more amazing weather and some awesome back-to-back sessions (and possibly a U2 hangover), we wondered how people were faring. There’s so much to take in over the course of four days! But of course it’s difficult for even the best wordsmith to capture the power of... Read More

Cloud, Dreamforce, Events

Oct 07, 2016 By Hilary Givens

Consumers Head (or Should We Say Click) into the Holiday Season

No longer are shoppers reading the paper for the latest deals this holiday season or finding out about big sales through T.V., billboards and just walking into the store. Today, consumers have become digital researchers, conversationalists, and buyers. Holiday season or not, online interactions are... Read More

Marketing, Digital Advertising, Strategy

Oct 06, 2016 By Reedhima Mandlik

Thursday Agenda: Your 5 Dreamforce Must-Dos

Can you believe Thursday is already here? Dreamforce is winding down, but we’re still going strong with events, speakers and parties well into the night. Pour your strongest cup of coffee and get excited for today, because the energy at Dreamforce is contagious. Here’s 5 things you absolutely must... Read More

Cloud, Dreamforce, Events

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

4 Ways ERP Apps Can Modernize Your Business

Think Customer Reward Programs are the Only Way to Build Customer Loyalty? Think Again

Your Digital Advertising Should Integrate With Your Customer Service

The Top 10 Highlights from Dreamforce '16

4 Reasons Compassion Drives the World from Day 4 of Dreamforce

Friday Agenda: Make the Most of Your Last Day at Dreamforce

10 Words Attendees Used to Describe Day 3 of Dreamforce.

Consumers Head (or Should We Say Click) into the Holiday Season

Thursday Agenda: Your 5 Dreamforce Must-Dos

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Europe, Middle East, and Africa

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First