360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 08, 2017 By Heike Young

Overwhelmed by Customer Journeys? Take These 4 Steps to Get Started

For businesses still dealing mostly in traditional marketing channels, terms like social, SMS, and customer journeys can cause a cold sweat. The move to digital marketing and customer journeys and away from offline channels may seem daunting, overwhelming, and a bit scary. But when it comes to... Read More

Marketing Cloud, Marketing

Feb 08, 2017 By Colin Nanka

4 Meditation Keys I Learned While Training for an Extreme Marathon in Antarctica

I've heard about the benefits of meditation for much of my life. Five years ago, I tried to get into it. I went to local classes and yoga. I even did an all-day retreat. As much as I tried, I couldn't translate these experiences into my non-Namaste life. My breakthrough came at the start of 2016. I... Read More

Cloud

Feb 08, 2017 By Ann Smarty

Three Ways Businesses Are Smartly Leveraging Hashtags

Hashtags have changed the way we build online interactions. Giving an amazing ability to funnel online conversations and turn them into a powerful brand asset, hashtags can inspire many marketing tactics you wouldn't have come up otherwise. There are countless examples of brands utilizing hashtags... Read More

Marketing, Social Media

Feb 08, 2017 By Shell Black

Your Salesforce Administrator is a Key Partner in Your Company's Success

I love catching up with old clients. Sometimes it’s informally at a local user group meeting, or at their offices sitting down to discuss implementing a new phase of Salesforce (perhaps Pardot or a customer community). In any event, it is always intriguing to learn how well they’ve executed their... Read More

Cloud, Cloud Services

Feb 08, 2017 By Micheline Nijmeh

3 Things You May be Doing to Hurt Sales Rep Retention

If you ranked sales leaders’ biggest pain points, rep retention would be high on the list. Onboarding takes time and money. After you get someone performing, the last thing that you want is for that person to quit. Starting the whole process all over again creates more work for you, lowers team... Read More

Sales

Feb 07, 2017 By Alexandra Siegel

10 Black Innovators in STEM to Recognize This Black History Month

During Black History Month, we are intentional about taking the time to remember the challenges and injustices black people have endured — while also recognizing the astounding feats of black visionaries who broke racial barriers and fought tirelessly for Equality. At Salesforce, Equality is a core... Read More

Innovation, Leadership

Feb 07, 2017 By Annie Wright

Should You Upgrade From Standard Quotes to CPQ?

I recently celebrated my eight year anniversary at Salesforce, and over the years I have worked in three different orgs: Sales, Alliances, and Product Marketing. Even though those roles sound pretty different, a common theme has impacted my work every single day at Salesforce — quoting. I have... Read More

Quote-to-Cash, Sales, Sales Cloud

Feb 07, 2017 By Garrett Farwell

Top of the Charts: How To Get Your Certification Journey Album To No.1!

My certification journey began 10 years after the VH1 Storytellers album with Johnny Cash and Willie Nelson was released. That journey has led me to eight product certifications, and it isn’t over yet... In nearly all the product training courses I teach, several students inevitably approach me... Read More

Careers, Learning

Feb 07, 2017 By Kim Honjo

Killer Sales Tips Straight From Expert Sellers to You

Most sales professionals would probably agree: selling is getting harder as customer expectations have gone through the roof. In fact, according to the latest State of Sales report, meeting customer expectations is listed as the top overarching challenge to a sales organization’s process.... Read More

Sales

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Overwhelmed by Customer Journeys? Take These 4 Steps to Get Started

4 Meditation Keys I Learned While Training for an Extreme Marathon in Antarctica

Three Ways Businesses Are Smartly Leveraging Hashtags

Your Salesforce Administrator is a Key Partner in Your Company's Success

3 Things You May be Doing to Hurt Sales Rep Retention

10 Black Innovators in STEM to Recognize This Black History Month

Should You Upgrade From Standard Quotes to CPQ?

Top of the Charts: How To Get Your Certification Journey Album To No.1!

Killer Sales Tips Straight From Expert Sellers to You

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First