360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 15, 2017 By Ruthie Miller

Get Your Service Experience Right From the Start (Your Business Depends On It!)

Sure, we all know that if customer service is good, customers are more likely to come back—a vital ingredient at any small business. Indeed, creating a love affair between company and customers adds a positive word of mouth that’s difficult to quantify, but absolutely priceless. Yet customer... Read More

Customer Service, Small Business

Feb 14, 2017 By Devon McGinnis

3 Ways to Show B2B Customers Some Love

Even if Valentine’s Day isn’t your favorite holiday, it can still serve as a reminder to show B2B customers some appreciation. But what exactly do your customers want? Don’t worry — it’s not chocolate and flowers. In a recent study, Salesforce Research asked more than 2,300 business buyers about... Read More

Customer Service, Research

Feb 14, 2017 By Kristie Poon

5 Signs You've Outgrown Running Your Business On Spreadsheets

Spreading yourself thin on spreadsheets? Most small business owners that track their customer information still rely on outdated tools and processes, such as email (44%) and spreadsheets (41%). They start out on them because they are easy, familiar, and quite frankly, free — and we all know free... Read More

Small Business

Feb 14, 2017 By Lisa Lee

5 Opportunities for Retailers in 2017

Despite enormous advances in technology in the retail industry, in the end it’s a business about people – communicating, engaging, working with and relating to people – in stores and online.... Read More

Commerce, Retail Insights, Events

Feb 14, 2017 By Emily Stanford

Customer Service Cartoons Everyone Can Relate To

How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It's an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst dealing with the customer... Read More

Customer Service, Service Cloud

Feb 14, 2017 By David Liu

Join Me at Destination Success: The Exclusive Salesforce Training and Certification Event in Las Vegas.

Unless you've been living under a rock, you'll know that the Salesforce University training and certification conference, now in its second year, is taking place in March—and I'm going to be there! Destination Success is an award-winning event with the sole purpose of getting you trained and... Read More

Learning

Feb 14, 2017 By Michael Chou

Introducing the Field Service Lightning Mobile App

A year ago, we launched Field Service Lightning to bring a new approach to field service. In my four years on the Service Cloud team at Salesforce, I have never seen a product generate so much momentum and excitement with our customer and partners. In an increasingly connected world, driven by... Read More

Service Cloud, Service, Apps

Feb 14, 2017 By Jason Illg

3 Reasons Why Salesforce Makes Commerce Development Fun Again

As digital commerce becomes the norm for B2B businesses, savvy companies are turning to CloudCraze, built natively on Salesforce for an agile commerce system that can keep up with evolving customer needs. CloudCraze provides businesses with the ability to establish a robust, flexible commerce solution without accumulating the technical debt, or high resource costs associated... Read More

Commerce, B2B Commerce

Feb 13, 2017 By Lauren Kemp

Spread the Love with Our Pun-tastic Salesforce Valentines

It's that time of year again! And I don't know about you, but I think everyone could use a little extra love. I'm a big believer in small gestures, and also fantastically nerdy puns. Whether you want to express your appreciation towards your customers, your coworkers, loved ones, admins, or all of... Read More

Social

Go to the Resource Center

How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Get Your Service Experience Right From the Start (Your Business Depends On It!)

3 Ways to Show B2B Customers Some Love

5 Signs You've Outgrown Running Your Business On Spreadsheets

5 Opportunities for Retailers in 2017

Customer Service Cartoons Everyone Can Relate To

Join Me at Destination Success: The Exclusive Salesforce Training and Certification Event in Las Vegas.

Introducing the Field Service Lightning Mobile App

3 Reasons Why Salesforce Makes Commerce Development Fun Again

Spread the Love with Our Pun-tastic Salesforce Valentines

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First