360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce DMP Named “Leader” in The Forrester Wave™: Data Management Platforms, Q2 2017

Aug 10, 2017 By Raji Bedi

Salesforce DMP Named a “Leader” in The Forrester Wave™: Data Management Platforms, Q2 2017

There’s never been more data available to brands to help them develop and optimize every aspect of their marketing and customer engagement. Yet many marketers understand that this sea of data is only as valuable as their organization’s ability to capture, unify, and analyze it. Salesforce DMP,... Read More

Marketing, News

Aug 10, 2017 By Marissa Kraines

The Road to Dreamforce: Join the Salesforce Ecosystem!

Dreamforce is a great representation of our ecosystem and the community it has created. It is an opportunity to come together, celebrate success, and set their vision for the future. This week, we went in depth with the AppExchange and the Salesforce Community and how the ecosystem helps us all be... Read More

Dreamforce, AppExchange, Events, MVPs

Aug 10, 2017 By Salesforce Staff

SEO Boost: Seven Tips Increase Site Rankings

Start in the design phase to ensure your site is ready to earn a top spot Google rankings. It’s less about getting notice—although it is—as it is about demonstrating the quality of your site’s content. Here are seven tips to start: 1. Design a mobile-friendly site Use tools like Salesforce... Read More

Marketing, Small Business

Aug 09, 2017 By Heike Young

Content Marketing in 2018: 5 Trends You'll Need to Know

As long as there's been marketing, content has been a part of the marketing practice. That's led some marketers to wonder: Is content marketing really a net-new strategy, or is it just another fly-by-night marketing buzzword? “It does have a buzzword factor, and I know people who absolutely hate... Read More

Marketing, Marketing Cloud, Marketing Cloudcast

Aug 09, 2017 By Sati Hillyer

Onboarding and Retaining a 21st Century Workforce

If you employ computing professionals, get ready for an avalanche: computing jobs are set to more than double by 2020. Considering that there are about 530,000 computing jobs open right now, you can expect a lot of onboarding and training in your future, more than ever before. But are you ready for... Read More

Careers, Cloud, HR

Aug 09, 2017 By Caila Schwartz

Shopping Index Insights: Challenging Retail Climate Good for Consumers

Shopping Index data shows that shoppers benefited from the sales slump many retailers are experiencing, as companies employed aggressive tactics to entice consumers to their websites; Discount rates and free shipping are at all time highs.... Read More

Commerce, Retail Insights, Shopping Index

Aug 09, 2017 By Tim Pickard

Preparing Your Contact Center for the Age of AI

A recent Salesforce/IDC special report revealed some telling predictions about how AI will impact customer service and customer relationships. Among the key takeaways were: The global market for AI in CRM will jump from $7.9 billion in 2016 to $46.3 billion by 2021. 58 percent of consumers and 75... Read More

Cloud, Customer Service, Service, Artificial Intelligence

Aug 09, 2017 By Rohit Mehta

Salesforce Winter '18 Sandbox Preview Instructions

The Salesforce Winter ‘18 release is quickly approaching and soon you'll be able to take advantage of exciting new features and functionality! If you are a Sandbox customer, you have the opportunity to get early access to Winter ‘18 in your Sandbox and test new customizations and features before... Read More

IT, Seasonal Release

Aug 08, 2017 By Sophie Westbrook

I'm Salesforce Certified—Now What? 8 Tips to Prepare you for Your #DreamJob

In our “I'm Salesforce Certified—Now What?“ series, we bring you hints and tips from the #SalesforceOhana of what your next steps should be after obtaining your hard-earned Salesforce credential. Our first post comes from our very own, Sophie Westbrook. Let me start by saying: I am not Salesforce... Read More

Learning, Careers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Salesforce DMP Named a “Leader” in The Forrester Wave™: Data Management Platforms, Q2 2017

The Road to Dreamforce: Join the Salesforce Ecosystem!

SEO Boost: Seven Tips Increase Site Rankings

Content Marketing in 2018: 5 Trends You'll Need to Know

Onboarding and Retaining a 21st Century Workforce

Shopping Index Insights: Challenging Retail Climate Good for Consumers

Preparing Your Contact Center for the Age of AI

Salesforce Winter '18 Sandbox Preview Instructions

I'm Salesforce Certified—Now What? 8 Tips to Prepare you for Your #DreamJob

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First