Get your FREE 30-day trial.Please complete all fields.
Tim Pickard
Tim Pickard is SVP Marketing at cloud contact center vendor NewVoiceMedia and has over 20 years' experience as a leader in the IT industry. Pickard previously served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan, and most recently spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast. NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor’s award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. Spanning 116 countries and six continents, NewVoiceMedia’s 250+ customers include: Topcon, PhotoBox, DPD, Lumesse, QlikView and SureFlap.
From consumer studies to morning television, we see example after example of how customer success impacts today’s businesses. We know that unhappy customers will not only take their business elsewhere, they will share bad experiences with friends, family, and colleagues, on social media and with...
Read More
A recent Salesforce/IDC special report revealed some telling predictions about how AI will impact customer service and customer relationships. Among the key takeaways were:
The global market for AI in CRM will jump from $7.9 billion in 2016 to $46.3 billion by 2021.
58 percent of consumers and 75...
Read More
The term ‘inside sales’ was first applied to remote sales in the late 1980s, when it was set up as the direct opposite of ‘outside sales’ – that is, the face-to-face field sales approach. For a long time, inside sales was seen as an outlier, a young upstart, and was relegated to the side lines of...
Read More
Almost ubiquitously across industries, disciplines, and borders, December is one of the most stressful months for workers. The end of the year means salespeople are racing to hit their goals, product developers are pushing to finalize their projects, and employees are rushing to solidify accounts...
Read More
There are few things that cause a buzz in the business world quite the way a conference does, and there’s no better place to “see and be seen” than the expo hall at a well-attended industry event. But they’re about far more than just hype. There are very real, very important shifts taking place in...
Read More
Today’s consumers are used to getting texts from their local pizza parlors, instant messages from their accountants, emails from their housekeepers and phone calls from their repair people.
As a result, they’ve grown used to flexible communications they can use how they want, when they want. That’s...
Read More
New research from NewVoiceMedia provides a compelling insight into a prospect’s view of B2B sales practices, revealing that just 18% are completely satisfied with sales approaches they’ve received.
And with findings uncovering that more than half of sales calls are poorly researched, the study...
Read More
A customer’s experience lives long beyond the purchase. Customers experience several touchpoints with your company after the sale – from checking information on the website, viewing ads, reading articles, comparing brand experiences with peers, friends or influencers to contacting customer...
Read More
Businesses can pour money into elaborate advertising campaigns, but bad customer service can undo all that hard work instantly.
Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Great...
Read More
