21% of customers say their satisfaction with communications service providers (CSPs) would increase if they received personalized interactions. CSPs have a wealth of customer data. It should be easy to deliver on expectations, right?...
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Getting AI right is difficult, but more important than ever. Little will change until companies commit to creating and implementing AI responsibly and ethically. Learn how industry leaders are doing it...
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CIOs are in the spotlight as the COVID-19 pandemic accelerates the pace and scale of change. there is an unprecedented urgency for them to drive business transformation and growth as companies adapt. Here's why the role is now more relevant than ever...
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Information silos and poor data quality can — and often do — bedevil the delivery of topnotch customer experiences. Here's what to do about that...
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The Salesforce Winter ’21 release is approaching soon. If you have an active sandbox on a preview instance before September 11, 2020, you'll be able to take advantage of the preview...
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Successful partners aren’t building applications on their own — they rely on the AppExchange partner program. Here are the five things they do to ensure they build and launch top quality apps...
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Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook. Here's their story...
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Every major Salesforce release brings hundreds of new features and enhancements across a wide variety of products and clouds. Here are the Summer ‘20 top five requested features...
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Here’s how financial technology company MX built a custom app in one weekend, partnered directly with the SBA, and processed over $5 billion in small business loans for the Paycheck Protection Program (PPP)...
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