360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jan 16, 2017 By Devon McGinnis

Service Teams Double Their IoT Use, Research Shows

At the 2017 Consumer Electronics Show, connected products ranged from the unusual (jeans that help you navigate) to the useful (smart fridges abound). As household and consumer products are increasingly wired for the Internet of Things (IoT), more customer service teams are likewise exploring how... Read More

Research, Service, IoT

Jan 05, 2017 By Kim Honjo

The 5 Revolutionary Technologies That Will Dominate 2017

Inventions, science, and technology leapt forward in the 20th century faster than any century prior. A hundred years ago innovators had just invented radio tuners and circuits, affordable automobiles, and the first ‘robot’ in 1921. Fast forward to now, and we’ve created an immersive digital world... Read More

Apps, Cloud, Customer Service, Featured, Innovation, IT, Marketing, Mobile, Social Media, Artificial Intelligence, IoT, Service, Customer Experience, Einstein, Platform

Nov 21, 2016 By Ben Noble

How Speech Analytics, Salesforce Einstein and the IoT Will Forever Transform Business

SaaS companies are about to unleash technologies that will permanently disrupt the way we do business. Imagine that your new iPhone suddenly develops a glitch. The screen freezes and the factory reset is not responding. It’s a frustrating scenario. You need your phone for your daily job, and you... Read More

Customer Service, Sales, IoT, Analytics, Service Cloud, Cloud, Artificial Intelligence

Oct 11, 2016 By Charlie Isaacs

How IoT and AI will Disrupt Customer Satisfaction Measurement

Measurement of true customer satisfaction has always been the Holy Grail of customer experience. Sure, there are several methods currently in use, including net promoter scores (NPS), customer effort scores, and customer satisfaction scores (CSAT). Typically these approaches are fed by customer... Read More

IT, Artificial Intelligence, IoT

Jun 07, 2016 By Sarah Franklin

The AI-First Salesforce Customer Success Platform

For many visionaries and technology firms, artificial intelligence (AI) is the future. But, today at the TrailheaDX developer conference in San Francisco, Salesforce brought it into the “now,” showing off its AI-first Salesforce Customer Success Platform. With advances in machine learning, deep... Read More

Apps, Cloud, Innovation, IoT, IT, Developer

May 12, 2016 By Michael Ellis

Data and the Internet of Things

Salesforce is pleased to partner with analyst and blogger Michael Krigsman on CxOTalk, his web-based video show which brings together the top CIOs, CMOs, and Chief Digital Officers in the world for insightful conversation. On May 13 at 12:00PM Pacific Time/3PM Eastern Time, Michael will host on... Read More

Innovation, IT, Analytics, IoT

Apr 29, 2016 By Ubbo Maagdenberg

The Internet of Things is Not About “Things;” It’s About Data

By now, everyone will have heard predictions that there will be over 25 billion connected devices by 2020. If you read the techno blogs, the Internet of Things (IoT) will be all about new gadgets that we’ll all be connecting to the Internet. A WiFi chip inside, add an app and that’s all you’ll... Read More

IoT, Analytics

Apr 18, 2016 By Izzy Park

We Trained Machines to Think Like Humans, Here's What Happened Next

We can predict the future, to an extent. Science-fiction writer Isaac Asimov, often cited by futurist Ray Kurzweil as an influential thought leader in the classic debate between man and machine, theorized that human behavior can be predicted in aggregate over a long period of time. So, if we... Read More

IoT, IT, Cloud

Oct 01, 2015 By Dan Oxenburgh

No More Tilting at Windmills: How Jitterbit Helps Salesforce Unlock the Power of the IoT

Everything is coming online in the now economy – even windmills. Currently, 15 billion devices, from windmills to brainwave monitors, are connected to the internet, and this already-impressive total is expected to at least triple in the next 5 years. As a result, companies have been seeking simple... Read More

IoT, Leadership, Cloud

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The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Service Teams Double Their IoT Use, Research Shows

The 5 Revolutionary Technologies That Will Dominate 2017

How Speech Analytics, Salesforce Einstein and the IoT Will Forever Transform Business

How IoT and AI will Disrupt Customer Satisfaction Measurement

The AI-First Salesforce Customer Success Platform

Data and the Internet of Things

The Internet of Things is Not About “Things;” It’s About Data

We Trained Machines to Think Like Humans, Here's What Happened Next

No More Tilting at Windmills: How Jitterbit Helps Salesforce Unlock the Power of the IoT

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First