Aug 01, 2017 By Charlie Isaacs

3 Reasons a Metadata-Enabled Platform is a Dream Job Creator

Reflecting back on my last 5 years at Salesforce, I’m reminded why I chose to join in the first place. My two career passions are: keeping up with the latest and greatest technologies, and helping customers innovate. However, at previous companies, I was impeded from exploring those passions... Read More

IT, Innovation, Careers

Oct 11, 2016 By Charlie Isaacs

How IoT and AI will Disrupt Customer Satisfaction Measurement

Measurement of true customer satisfaction has always been the Holy Grail of customer experience. Sure, there are several methods currently in use, including net promoter scores (NPS), customer effort scores, and customer satisfaction scores (CSAT). Typically these approaches are fed by customer... Read More

IT, Artificial Intelligence, IoT

Oct 07, 2014 By Charlie Isaacs

#DFEmerging: Internet of Connected Products (IoCP) at Dreamforce

There are many ways to describe the Internet of Things and derivatives – Machine-to-Machine, Internet of Everything, and of course the Internet of Customers. During Dreamforce ’14 we’re further differentiating the Internet of Customers, dedicating a track, and calling it the Internet of Connected... Read More

Analytics, Apps, Service Cloud, IT, Customer Service, Featured, Cloud, Dreamforce

Jul 30, 2014 By Charlie Isaacs

The Surprise Business Value Gained from Connecting Products to the Cloud

Over the past several months, working with Salesforce customers connecting devices and products to their business, I have heard a recurring theme: there is a “surprise” business benefit from connecting devices to Salesforce. As Salesforce becomes the business engine that powers the Internet of... Read More

Featured, Service

May 22, 2014 By Charlie Isaacs

Why Brick-and-Mortar Stores Need to be Better Than Online Shopping

It’s time to rejuvenate and reinvigorate Brick-and-Mortar stores so they are better than (or at least competitive with) the online shopping experience. Why you might ask? And how? Let me tell you a tale of two iPad screen replacement scenarios. I had a small issue with my iPad screen; it... Read More

Featured, Customer Service

May 13, 2014 By Charlie Isaacs

3 Ways Hospitals Are Using the Internet of Things to Improve Patient Care

If you or a loved one has undergone medical treatment recently you are probably aware of some of the cool new devices that help perform diagnosis and treatment. You may not be aware, however, that some of these devices are connected to the Internet and have become an important part of the... Read More

Featured, Customer Service

Oct 09, 2013 By Charlie Isaacs

5 Ways Machines Will Change the Game for Customer Loyalty

The rise of social media and mobility has made it more important than ever before to foster a customer-focused company. The advent of mobile devices means social media is always at customers’ fingertips, and that instant feedback in the form of tweets and Facebook posts gives them a voice that... Read More

Featured, Customer Service, Cloud

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Charlie Isaacs

3 Reasons a Metadata-Enabled Platform is a Dream Job Creator

How IoT and AI will Disrupt Customer Satisfaction Measurement

#DFEmerging: Internet of Connected Products (IoCP) at Dreamforce

The Surprise Business Value Gained from Connecting Products to the Cloud

Why Brick-and-Mortar Stores Need to be Better Than Online Shopping

3 Ways Hospitals Are Using the Internet of Things to Improve Patient Care

5 Ways Machines Will Change the Game for Customer Loyalty

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific

Americas

Europe, Middle East, and Africa

Asia Pacific

Salesforce.com

3 Reasons a Metadata-Enabled Platform is a Dream Job Creator

How IoT and AI will Disrupt Customer Satisfaction Measurement

#DFEmerging: Internet of Connected Products (IoCP) at Dreamforce

The Surprise Business Value Gained from Connecting Products to the Cloud

Why Brick-and-Mortar Stores Need to be Better Than Online Shopping

3 Ways Hospitals Are Using the Internet of Things to Improve Patient Care

5 Ways Machines Will Change the Game for Customer Loyalty

Reopen Safely

A Step-by-Step Guide for Returning To the Office

Related Blog Posts

Research

Digital Transformation in Times of Change

Most Popular Stories

Ethical AI Can't Wait: 4 Ways To Drive Greater Equality in Your AI

Send Your Emails at the Right Time: 3 Ways Data Can Increase Your Marketing ROI

Do You Know Your Customer? 5 Questions for Communications Service Providers

Learn With Trailhead

Get Started With Sourcing PPE

Americas

Europe, Middle East, and Africa

Asia Pacific