360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Mar 17, 2020 By Sarah Franklin

5 Things We’re Doing Now to Help Our Employees Navigate Work

The phrase "at work" has, for many of us, always meant a physical space — the office. But now companies, communities, schools, and organizations of all kinds are reconciling how to adjust to working from home. This immediate shift at this scale poses an interesting question — how do we... Read More

Future of Work, Collaboration, Corporate Culture, Salesforce Ohana, Leading Through Change, IT

Mar 16, 2020 By Katie McBeth

Best Ways to Save Money on Small Business Taxes in 2020

QuickBooks, a Salesforce partner, wrote this article. If there’s one subject that gives almost every small or medium business (SMB) owner a headache, it’s taxes. But taxes don’t have to be the bane of your existence. As a member of the QuickBooks marketing team, I know with proper preparation and... Read More

Future of Work, Small Business, Guest Blog, Financial Services

Mar 01, 2020 By Gary Brandeleer

Hiring Today’s Field Service Workers: What You Need to Ask

Today’s mobile workforce looks nothing like it did a decade ago. Legacy field workers are cycling out — with as many as two million technical jobs expected to go unfilled by 2025 because of the skill gap — and a new generation of digital natives are cycling in. With that comes a new hiring rule... Read More

Future of Work, Customer Service, Service Cloud, Service

Feb 07, 2020 By Matt Jaffe

Blazing Trails Podcast: Inside Our Food Systems With Chefs Samin Nosrat and Dominique Crenn

What does it take to get your food from its origin to your plate? That is not a question many of us ask, let alone know how to answer. And when you start to consider all the steps that go into getting your food to you, you can see that it is much more complicated than it might first... Read More

Future of Work, Salesforce Ohana, Leadership

Feb 03, 2020 By Laura Woods

Blazing Trails Podcast: Arianna Huffington on Trust and Wellbeing in the Workplace

We all have a tendency to stretch ourselves thin. We commit to that tight deadline, to answering just “one” more email, to accepting another project — the list goes on. With technology giving us the ability to do more, faster, it’s hard to say no when simple tasks get thrown your way. But a few... Read More

Future of Work, Salesforce Ohana, Leadership

Feb 01, 2020 By Aditya Pothukuchi

From Earning $98 a Month in India to Leading a Salesforce Platform Team in the U.S.

After completing my education, I had a lot of uncertainty about my future career path. How should I start? When would I get a job? When opportunity knocks In 2007, my company took on a Salesforce project. I thought about my Dad and the values he instilled in me. My heart told me that Salesforce... Read More

Future of Work, Salesforce Ohana, Platform, Learning, Careers, Guest Blog

Jan 28, 2020 By Yaron Dror

Outsourcing Is on the Rise: Here’s How to Manage Field Service Contractors

Whether it’s due to staffing shortages, widening service area coverage, increasing availability during peak seasons, or reducing labor costs, companies often outsource field service to third-party contractors. With that, of course, comes an array of challenges and unknowns. These may... Read More

Future of Work, Customer Service, Customer Success, Customer Experience, Service

Mar 26, 2019 By Paul Daugherty

What's the Future of Work in the Age of AI?

Of all the technologies that influence the future of work, hiring managers say artificial intelligence (AI) will be among the most transformational. Already, this technology affects our lives in a multitude of ways. From banks using anti–money laundering algorithms as they filter transactions to... Read More

Leadership Insights, Thought Leadership, Future of Work