360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 31, 2015 By Erin Sherbert

5 Things You Should Have Read in 2015, But Didn't

There’s only a few hours remaining of 2015 — and still so much left to do. You must get that party dress picked out and champagne chilled. And don’t forget to write out all your resolutions before midnight. Or perhaps you’re more like us and prefer to ring in the new year with a glass of champagne... Read More

Cloud, Content Marketing, Customer Success, E-Books

Nov 24, 2015 By Kim Honjo

Slow Sales? Scrub Your Pipeline Clean for Better Productivity

Everything can use a good cleaning now and again. Closets, refrigerators, your office desk and even your sales and marketing pipeline. Without routine decluttering, things start piling up, they get outdated, and sometimes gets lost. Small businesses that run lean, streamlined operations can’t... Read More

Small Business, E-Books, Featured, Sales, Marketing

Nov 19, 2015 By Kim Honjo

3 Steps to the Proper Care and Handling of Your Data

Your data is a valuable asset that your business relies on. With all the time you’ve spent gathering and building a centralized source of customer information, you want to make sure that your data is helping you make smarter, quicker business decisions, not slowing you down with inaccuracies and... Read More

Data.com, Collaboration, E-Books, Featured, Strategy

Nov 17, 2015 By Kim Honjo

The 4 Ways Top Customer Service Teams are Outpacing Everyone

Customer service has undergone a huge shift in recent years. Once upon a time, a customer was relegated to a phone call during specific business hours if they wanted help. Not anymore. Now customers have many different channels where they can connect with companies: phone, email, text message, live... Read More

Customer Service, E-Books, Featured

3 Ways Customer Service Can Boost Customer Experience in the Connected World

Nov 13, 2015 By Kim Honjo

3 Ways Customer Service Can Merge With the Connected World

By 2020, there will be 75 billion connected devices. That’s billion with a “B” in 5 short years. That means the average person living in a connected country will have around 60 connected products. After all, do you have a smartphone and/or a tablet? Or an activity tracker like a Fitbit? That’s... Read More

Customer Service, E-Books, Service Cloud, Dreamforce

Nov 06, 2015 By Laura Fagan

How IT Leaders Can Respond to the Big Shift to Apps

The app economy is now. Apps are everywhere and they have the power to change everything. This big shift is revolutionizing how we live and how we work. Consumers and business users alike are demanding more apps and better app experiences. This app explosion means a new world of responsibility for... Read More

Apps, App Cloud, E-Books, IT, Leadership

Oct 13, 2015 By Kim Honjo

6 Small Business Tips for Expanding Your Pipeline: A New Salesforce e-book

The customer and seller dynamic has changed considerably due to the rise of digital. Not so long ago, if a buyer wanted more information about a product or service, they would need to contact a salesperson to learn more. Now, a buyer can obtain a plethora of product information, demos, pricing... Read More

Cloud, E-Books, Small Business

Aug 20, 2015 By Erin Sherbert

6 New Ways to Help Your Customers Thrive

In the business world, the word “innovating” is no longer just about products and services — it’s about finding new ways to make customers successful, too. The most forward-thinking business executives are catching on to this, seeing that their business will prosper as they find new and innovative... Read More

Customer Service, Customer Success, E-Books, Internet of customers

Aug 03, 2015 By Kim Honjo

Get Data Strong: How Data-Centric Teams Drive Business Success

Data touches every part of your business. It’s a valuable resource that needs to be maintained at every level to give your business the edge when competing with other companies, or when targeting new markets. Companies are relying more on data every day to make important decisions, and the stream... Read More

Data.com, E-Books, Featured, Leadership

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

5 Things You Should Have Read in 2015, But Didn't

Slow Sales? Scrub Your Pipeline Clean for Better Productivity

3 Steps to the Proper Care and Handling of Your Data

The 4 Ways Top Customer Service Teams are Outpacing Everyone

3 Ways Customer Service Can Merge With the Connected World

How IT Leaders Can Respond to the Big Shift to Apps

6 Small Business Tips for Expanding Your Pipeline: A New Salesforce e-book

6 New Ways to Help Your Customers Thrive

Get Data Strong: How Data-Centric Teams Drive Business Success

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First