360 PERSPECTIVES

How To Connect Silos
and Put Customers First

May 08, 2018 By Ella Marks

6 Tips for Project Success — from Salesforce Architects

Salesforce Architects work directly with customers who're looking to transform their business either by modernizing business processes, implementing solutions faster, or improving the user experience. At every point of the business, they’re helping customers become Trailblazers. Architects help... Read More

Customer Success, Best Practices, Customer Experience

Apr 26, 2018 By Kelley Spillson

Interaction, Not Interrogation: How Salesforce is Leading the Evolution of Customer Feedback Part 2

In Part 1, we discussed the survey experience, and the importance of creating an exceptional experience for each and every survey you do with customers. Surveys are yet additional touchpoints that impact customers’ overall relationship and their brand experience. Below, we’ll look at two options... Read More

Customer Success, IT

Apr 26, 2018 By Ian Twamley

American Bedding Manufacturer Matouk Streamlines Operations with Salesforce for Big ROI

While Fortune 500 brands enjoy an advantage in scale, small businesses thrive by differentiating themselves through agility and personal customer service. And for family-owned luxury bed linen manufacturer Matouk, choosing the right technology partners empowered the company to compete on price and... Read More

Customer Success, Small Business, Customer Story

Apr 19, 2018 By Joan Yanabu

Blasting Through the Barriers: How Your Team Can Overcome Roadblocks to Technology Adoption

It’s finally over. The months of budgeting, planning, and getting a team together. The implementation, shifting deadlines, testing, and dealing with bumps in the road. After all that work — all the blood, sweat, and tears — your new technology project is ready to be rolled out. You’re excited —... Read More

Customer Success, IT

Apr 16, 2018 By Ella Marks

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Brittany Carey

Salesforce architects work directly with customers looking to change their business — to modernize business processes, implement solutions faster, and improve user experience. From every point of the business, they’re helping customers become Trailblazers. Architects help customers launch strong... Read More

Careers, Customer Success, IT

Apr 11, 2018 By Nicole Rothermel

Think About the "Who": Tips for Using Change Management for a Successful Transition to Lightning

Imagine you own a small retail shop. Sales reps walk the floors of your shop to help customers. One day, you hear that customers are having a hard time identifying the sales reps, who dress in street clothes. To solve the problem, you decide to have your reps wear uniforms. You wouldn’t just show... Read More

Customer Success, IT, Lightning

Apr 09, 2018 By John Magpantay

5 Tips for Launching Epic Implementations

The digital revolution is so yesteryear. Today, companies face technological changes whose velocity, breadth, and impact are unprecedented. A study by Gartner even notes that 72% of customer interactions will involve emerging technologies like AI, applications, chatbots or mobile messaging. Because... Read More

Customer Success, IT

Introducing Proactive Monitoring: 24x7 Monitoring of Your Critical Business Solutions, Guided by Salesforce Experts

Apr 05, 2018 By Kevin Boyer

Introducing 24x7 Proactive Monitoring

We’ve all been there. You’re online trying to get something done and all of a sudden things start to slow down, or even stop. When it’s a video call with your mom, it’s annoying. But when it affects everyone at your work, it’s bad for your bottom line. Wouldn’t it be great if someone had told you... Read More

Customer Success

Apr 04, 2018 By Christy Lambert

Quickly and Easily Prevent Duplicate Records

Duplicate records are a challenge faced by all companies on various levels and lead to bad data. As a success specialist, the first question I usually get from customers is, “How do I identify the existing duplicates in my system?” The second question is, “How do I clean up those existing... Read More

Customer Success, CRM

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

6 Tips for Project Success — from Salesforce Architects

Interaction, Not Interrogation: How Salesforce is Leading the Evolution of Customer Feedback Part 2

American Bedding Manufacturer Matouk Streamlines Operations with Salesforce for Big ROI

Blasting Through the Barriers: How Your Team Can Overcome Roadblocks to Technology Adoption

An Exclusive Q&A with a Salesforce Architect: What "Salesforce Strong" Means to Brittany Carey

Think About the "Who": Tips for Using Change Management for a Successful Transition to Lightning

5 Tips for Launching Epic Implementations

Introducing 24x7 Proactive Monitoring

Quickly and Easily Prevent Duplicate Records

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First