360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Oct 10, 2017 By Nick Mehta

1 Equation That Will Transform How You Manage Customer Relationships

What’s your favorite equation? Is it the Pythagorean Theorem? E=mc²? i²=-1? Euler’s Identity? Unless you’re a huge math geek, you probably don’t think about formulas as much as I do—if you think about them at all. For most, equations are like noses: it’s always right in front of your eyes, but you... Read More

Customer Success, Customer Experience, Service, Sales

Sep 18, 2017 By Jamie Domenici

Meet Blaze: Your Guide on the Path to Success

Nothing is more important at Salesforce than customer success. We even have a special team dedicated to making sure you succeed: Cloud Services. Our mission is to take our customers from where they are to where they dream of being. Everyone’s journey is different and it’s nice to have a partner... Read More

Cloud, Customer Success

Sep 13, 2017 By Angela Ticknor

Disruptive Innovations in the Digital Era

I recently had the privilege of hosting a remarkable event in Dallas, TX along with my amazing co-chair, Kim Keating, VP of Big Data for AT&T. This event was particularly powerful because it brought together leaders from all over the country, including Salesforce VP of Strategic Research Peter... Read More

Cloud, Customer Success, Innovation

Sep 13, 2017 By Jamie Domenici

What Should You Do at Dreamforce? Get to Know Cloud Services!

Dreamforce is your opportunity to explore everything that Salesforce has to offer and one of the fastest ways to do that is by connecting to Cloud Services. We help companies blaze a trail to success using Salesforce. &nbsp; &amp;amp;nbsp; At Dreamforce 2017 we’ll be hosting events... Read More

Cloud, Customer Success, Dreamforce, Events

Sep 08, 2017 By Dimitris Papageorgiou

Why Do Innovative Companies End Up in the Fallacy Box?

Henry Ford once said: "If I had asked my customers what they wanted, they would have said a faster horse." Henry Ford understood, that innovation is about knowing the market reality. Ford knew (the transportation industry was ready for transformation, horse to automobiles). His beliefs... Read More

Innovation, Customer Success

Aug 18, 2017 By Tim Pickard

Investing in Customer Success: A Venture Capital Perspective

From consumer studies to morning television, we see example after example of how customer success impacts today’s businesses. We know that unhappy customers will not only take their business elsewhere, they will share bad experiences with friends, family, and colleagues, on social media and with... Read More

Customer Service, Customer Success

Jul 11, 2017 By Sharon Gillenwater

How Customer Service Became Customer Success

When we hear the term “customer service,” B2C scenarios tend to come to mind. For most of us, this might involve an online chat session with a bank, a call into airline reservations or troubleshooting a problem with your mobile carrier. For those of us who operate in a B2B world, customer service... Read More

Customer Service, Customer Success

Jun 26, 2017 By Evan Mager

The New Leadership Skills: How to Get Fast with Extreme Collaboration

In the summer and fall of 2016, Salesforce interviewed dozens of business leaders from around the world to discover the most pressing topics being discussed in the C-suite across industries. In a series of posts, of which this is the second, we will share those findings and explore what they mean.... Read More

Customer Success, Leadership

Apr 27, 2017 By Jeanne Milam

6 Stats and Quotes We Love from the Salesforce Customer Success Metrics Survey

Customer success is central to Salesforce’s culture and business model. Every year, as part of our commitment to customer listening, we survey thousands of customers to determine how they’re doing on important business metrics. We also ask open-ended questions about why they would recommend... Read More

Customer Success

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

1 Equation That Will Transform How You Manage Customer Relationships

Meet Blaze: Your Guide on the Path to Success

Disruptive Innovations in the Digital Era

What Should You Do at Dreamforce? Get to Know Cloud Services!

Why Do Innovative Companies End Up in the Fallacy Box?

Investing in Customer Success: A Venture Capital Perspective

How Customer Service Became Customer Success

The New Leadership Skills: How to Get Fast with Extreme Collaboration

6 Stats and Quotes We Love from the Salesforce Customer Success Metrics Survey

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First