For the fourth consecutive year, Salesforce is a Leader in the Gartner CRM Customer Engagement Center Magic Quadrant. Gartner has positioned salesforce.com highest for ability to execute and furthest for completeness of vision in the Leaders quadrant. Thanks to all of our great customers for...
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A business is an extension of human talent and innovation and has a personality that is distinctive and authentic. As our singularity shows through our face, dress, and attitude. A company’s identity shows through its brand. The more you invest in your customer’s brand experience, the more hearts...
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Nordstrom. Zappos. USAA. Everyone knows these classic cases of customer service success.
But did you know that there’s a whole new generation of startups successfully using customer service to build loyalty and grow their businesses, fast?
Meet some of today’s customer service...
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All it takes is a short trip on any one of our nation’s highways for motorists to begin wishing the future of the driverless car would arrive quicker.
As evidenced by our daily commutes, human drivers are subject to emotions, poor decision making, and distractions of everyday life that can lead us...
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There’s a whole new world out there when it comes to customer service. Social, mobile, connected, and cloud technologies have created unprecedented customer expectations.
Today’s customers want service on every channel and every device, anytime, anywhere. And they want their service...
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It’s time to rejuvenate and reinvigorate Brick-and-Mortar stores so they are better than (or at least competitive with) the online shopping experience. Why you might ask? And how? Let me tell you a tale of two iPad screen replacement scenarios. I had a small issue with my iPad screen; it...
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Companies are facing a critical inflection point as technology empowers customers who are enabling the rise of new and disruptive business models.
In today’s social and digital world employees, customers, and partners are more connected than ever and are becoming self-organizing hyper connected...
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Customer service doesn't have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you...
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One of the biggest keys to offering exceptional customer service today is understanding what the modern customer wants most: an effortless experience. When issues arise, they expect them to be resolved quickly, on the channel of their choosing, and with as few headaches as possible.
Because of...
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