360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 01, 2014 By Emily Stanford

Beyond the Portal: Driving Support With Communities [WEBINAR]

It’s unlikely that you need any more convincing that delivering effortless customer service time and time again is critical to the success of your business. After all, some studies have found that 91 percent of unhappy customers will not do business with you again if they can help it. But there’s... Read More

Featured, Service Cloud, Customer Service, Community

Dec 01, 2014 By Alexa Schirtzinger

9 Fascinating Stats: Holiday Shopping Social Media Analysis

Well, that's it. America's biggest shopping weekend is finally wrapping up — and now, those of us who aren't into battling the hordes at midnight on Thanksgiving can go about our holiday shopping in relative peace. But that doesn't mean we should ignore the record-setting volume of... Read More

Community, Featured, Marketing, Marketing Cloud, Sales, Small Business, Social

Nov 20, 2014 By Emily Stanford

"Communities: The New Key to Business Success": A New Salesforce E-Book

The collaborative economy is redefining the way we work — blurring the lines between employees and customers — and many new companies are thriving by connecting peers to one another. But what impact does the collaborative economy have on traditional B2B or B2C companies? It's... Read More

Customer Service, Featured, Community Cloud, Community

Nov 17, 2014 By Jeremiah Owyang

3 Predictions for the Future of the Collaborative Economy

If you’ve ever commuted in an Uber, funded a project on Kickstarter, or rented an apartment from Airbnb, you have contributed to the collaborative economy. The collaborative economy is not a new concept; people have been sharing things for hundreds of years — but combined with technology, the... Read More

AppExchange, Cloud, Community, Dreamforce, Featured

Nov 05, 2014 By Emily Stanford

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

At Dreamforce ‘14, Coca-Cola Germany’s CEO said, “The most dangerous place to make a decision is in the office." Now, that might be a bit of an exaggeration, but the general idea holds true: the place to make decisions is out with your customers and partners, not inside a conference room. To... Read More

Marketing, Customer Service, Community, Sales, Small Business, Social, Featured, Cloud, Community Cloud

Oct 24, 2014 By Kristie Garafola

IdeaExchange Update: Customer Ideas in the Winter '15 Release

The Winter ‘15 release is here — which means it’s also time to take a look at the customer Ideas being delivered! As a reminder, these Ideas come from our IdeaExchange—the place where members of our community can go to create and/or vote on the product enhancements they deem important. So if you... Read More

Cloud, Community, Seasonal Release

Oct 15, 2014 By Emily Stanford

Perks & Surprises: Finding the Unexpected at Dreamforce

Dreamforce is packed with A-list keynote speakers, over 1,450 visionary breakout sessions, plus the gala with Bruno Mars. But there are also subtle surprises and hidden gems in the midst. Here are some of the perks and surprises that we found while wandering the expansive Dreamforce grounds. Pono... Read More

Community, Dreamforce, Events, Featured

Oct 14, 2014 By Lisa Henderson

Neil Young Gives Us the Full Studio Experience at Dreamforce

When it comes to listening to music, are we settling for “good enough?” The artists certainly think so. Listening to compressed digital music such as MP3s is like “seeing a xerox of the Mona Lisa,” according to Elvis Costello. In our quest for portability, we lost more than the charming pops and... Read More

Cloud, Community, Community Cloud, Dreamforce, Featured

Oct 14, 2014 By Lisa Henderson

Google Brings Face-to-Face Meetings to the Salesforce1 Platform

Does this sound familiar? You’re collaborating over a document in a Chatter group. One person from your team makes a suggestion that ignites the conversation. Suddenly, questions and ideas are flooding your Chatter stream. But the document needs to be finalized before lunch. You think, if only we... Read More

Cloud, Community, Community Cloud, Dreamforce, Featured, IT, Mobile, Platform

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Beyond the Portal: Driving Support With Communities [WEBINAR]

9 Fascinating Stats: Holiday Shopping Social Media Analysis

"Communities: The New Key to Business Success": A New Salesforce E-Book

3 Predictions for the Future of the Collaborative Economy

3 Highlights from “Community Cloud 101,” a New Salesforce E-Book

IdeaExchange Update: Customer Ideas in the Winter '15 Release

Perks & Surprises: Finding the Unexpected at Dreamforce

Neil Young Gives Us the Full Studio Experience at Dreamforce

Google Brings Face-to-Face Meetings to the Salesforce1 Platform

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CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First