360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 29, 2016 By Jason Perocho

How to Become a Customer Company with a Connected Community

What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part two in a four-part blog series dedicated to best practices for enhancing your customer relationships. In part one, I discussed how the shift in customer expectations on... Read More

Community, Community Cloud, Customer Service

Feb 17, 2016 By Emily Stanford

Delivering Best-in-Class Service through the Power of a Community

Here at Salesforce, we use Community Cloud to power our 2 million-member-strong Success Community — one of our key differentiators as a business. Erica Kuhl, Vice President of Community, hosted a webinar that explained the power of a community, as well as how we use the Success Community at... Read More

Community, Community Cloud, Customer Service, Featured

Feb 16, 2016 By Jessica Kremer

The Spring '16 Release is Here!

Spring ’16 is now live! With the Spring ’16 release, you can quickly take action from your phone - online or off and rapidly gain insights to predict what customers want. Also, you can now accelerate productivity for every partner and developer with new community dashboards and our secure and... Read More

Cloud, Community Cloud, Featured, Marketing Cloud, App Cloud, Analytics Cloud, Seasonal Release

Feb 12, 2016 By Jason Perocho

How a Community Turns Your Best Customers into Your Best Service Agents

What does it mean to deliver an exceptional customer experience? That question is extremely nuanced, which is why this is part one of a four-part blog series dedicated to best practices for enhancing your customer relationships. It’s important for companies to realize that every customer... Read More

Community Cloud, Community, Customer Service

Dec 30, 2015 By Emily Stanford

The 3 Things You Need to Create an Awesome Community — Fast

In this hyperconnected world, every company strives to deliver a customer experience that meets the rising expectations of consumers. One of the fastest growing spaces is communities: closely connecting your business to your customers, partners, and employees is now a key business advantage. But... Read More

Community, Community Cloud, Cloud, Featured, Customer Service, Lightning

Dec 09, 2015 By Emily Stanford

How You Can Build a Self-Service Community in No Time

Your customers are moving fast and expect a litany of choices for how they can answer questions and receive information about your product or service. Businesses are increasingly turning to communities to engage with their customers and create a rich, personalized service experience. You no longer... Read More

Community Cloud, Community, Customer Service, Service

Dec 08, 2015 By Emily Stanford

How Salesforce Uses Communities to Engage and Empower Our Partners

In order to be successful in today’s ecosystem, businesses must engage a broad ecosystem of customers, partners, and employees, plus so much more. But today’s partner-facing technology falls short: Websites are not branded or interactive Portals are not mobile or personalized Social media... Read More

Community, Community Cloud, Partners, Cloud

Nov 02, 2015 By Nisha Pattan

3 Steps to Creating Value Through Collaboration

“Talent wins games, but teamwork and intelligence win championships,” -Michael Jordan The most successful companies recognize and acknowledge that business is a team sport. In order to win championships and stay ahead of the competition, you need to build meaningful and long lasting connections... Read More

Cloud, Community, Community Cloud

Oct 29, 2015 By Michael Stone

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Social Software in the Workplace

Community Cloud is proud to have earned major recognition from Gartner — one of the most respected voices in the industry — naming us a leader in its 2015 Magic Quadrant for Social Software in the Workplace. Gartner analysts carefully evaluated providers in this market, and recognized them based on... Read More

Community, Community Cloud, Social, Social Media, Chatter

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

How to Become a Customer Company with a Connected Community

Delivering Best-in-Class Service through the Power of a Community

The Spring '16 Release is Here!

How a Community Turns Your Best Customers into Your Best Service Agents

The 3 Things You Need to Create an Awesome Community — Fast

How You Can Build a Self-Service Community in No Time

How Salesforce Uses Communities to Engage and Empower Our Partners

3 Steps to Creating Value Through Collaboration

Community Cloud Named a Leader in 2015 Gartner Magic Quadrant for Social Software in the Workplace

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How To Create a Customer-Centric Experience

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First