360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Jun 23, 2016 By Jason Perocho

Lightning Customer Community: Deliver an Unparalleled Customer Experience

Today, Community Cloud launches Lightning Customer Community, delivering a rich and immersive experience to customers that can be branded, deployed, and adapted faster than ever before. This news represents not just an evolution in personal interaction, but a revolution in the way businesses build... Read More

Community Cloud, Customer Service, Lightning

May 09, 2016 By Emily Stanford

How to Ensure Success at Every Stage of the Partner Lifecycle

The benefits of a channel partnership are vast, but without an effective way to manage partnerships, you’re missing out on a gold mine of value for you business. Partners are often managing multiple vendors, and they expect an effortless experience with access to instant information,... Read More

Sales, Sales Cloud, Community, Community Cloud

Apr 28, 2016 By Emily Stanford

How to Arm Partners with the Resources They Need to Close Deals Faster

Your channel partners have a litany of choices when it comes to choosing a vendor to partner with. One of the biggest differentiators that can set your business apart is how easy you are to work with so partners can sell smarter and faster. When it comes to selling, time is of the essence. But... Read More

Community, Community Cloud, Collaboration, Sales

Apr 19, 2016 By Emily Stanford

How to Make Partner Selling Easier than Ever Before

All around the world, across all industries, businesses both big and small looking to grow are turning to channel partnerships. Partners can help you scale, tap into new markets and regions, open up new channels, and drive sales by extending the reach of your sales force. At first it can seem... Read More

Community, Community Cloud, Sales, Featured

Apr 08, 2016 By Emily Stanford

How to Give Channel Partners the Sales Insights to Sell Like Your Own Reps

Businesses today are more complex and move faster than ever. In order to keep up with the rapid pace of business, across every industry we are seeing companies rely on vast partner ecosystems to drive sales and explore new markets. A strong network of partners can help you grow your business in... Read More

Community, Community Cloud, Partners, Analytics, Analytics Cloud

Apr 05, 2016 By Emily Stanford

How Planet Fitness Keeps Customers and Franchisees Happy (It's Not Just the Endorphins!)

Well, we’re now officially in April territory. “Dry January” is far behind us and even the most resolute resolution-ers are starting to waver. Fitness is traditionally tied strongly to New Year’s resolutions, and it’s no surprise why: 66% of people who create resolutions set goals around fitness.... Read More

Community Cloud, Community, Customer Service

Mar 29, 2016 By Michael Stone

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

Collaboration is vital to how we work today. The best type of collaboration fits into business processes without forcing an extra step. It’s a part of daily routines — forming a connection with colleagues or partners without us even realizing it. In fact, a 2013 study on employee productivity from... Read More

Community, Cloud, Community Cloud, Collaboration

Mar 28, 2016 By Emily Stanford

For Communities that Will Succeed in 2016, Remember the 2 C’s

In this hyperconnected world, every company strives to deliver a customer experience that meets the rising expectations of consumers. One of the fastest growing spaces is communities: closely connecting your business to your customers and integrating those touchpoints within larger organizations is... Read More

Community, Community Cloud, Customer Service

Mar 22, 2016 By Jamie Domenici

Introducing Wave Analytics for Community Cloud: Now Companies Can Extend Sales Insights to Channel Partners to Accelerate Growth

Every company, industry and profession is being redefined by data, leveraging information from a variety of sources to dramatically improve business outcomes. And since we’re not all data scientists, Salesforce delivered the Wave Analytics Platform to empower anyone to explore and uncover insights.... Read More

Community Cloud, Community, Analytics Cloud, Analytics

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Lightning Customer Community: Deliver an Unparalleled Customer Experience

How to Ensure Success at Every Stage of the Partner Lifecycle

How to Arm Partners with the Resources They Need to Close Deals Faster

How to Make Partner Selling Easier than Ever Before

How to Give Channel Partners the Sales Insights to Sell Like Your Own Reps

How Planet Fitness Keeps Customers and Franchisees Happy (It's Not Just the Endorphins!)

Don’t Just Chat, Connect! Making Collaboration a Competitive Advantage

For Communities that Will Succeed in 2016, Remember the 2 C’s

Introducing Wave Analytics for Community Cloud: Now Companies Can Extend Sales Insights to Channel Partners to Accelerate Growth

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How To Create a Customer-Centric Experience

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First