360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Feb 21, 2020 By Ashwini Zenooz

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

Update March 2, 2020: As the coronavirus (COVID-19) continues to spread around the world, we have a heightened awareness at Salesforce of our responsibility to our employees, customers, and partners during this important time. While this is a developing situation, we are implementing initial safety... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Feb 10, 2020 By Jennifer Turcotte

4 Ways Pharmaceutical Companies Can Drive Patient Engagement

Today, pharmaceutical companies are transforming their approach and developing engagement strategies with the end-consumer in mind. According to a global study of nearly 6,000 healthcare consumers, there are areas where pharmaceutical companies excel, while other areas need improvement. Read on for... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Pharmaceuticals

Health insurance companies delight members

Feb 06, 2020 By Kimberly Arnold

5 Ways Health Insurance Companies Can Delight Members

We recently surveyed nearly 6,000 global healthcare consumers about their health insurance expectations. Here are key findings from our Connected Healthcare Consumer report. Clarity about coverage is critical ... Read More

Customer Engagement, CEO, Health Cloud, Healthcare & Life Sciences, Thought Leadership, Customer Experience, Health Insurance Carriers, Health Plans

Jan 27, 2020 By Jennifer Turcotte

Leading With Value: 5 Trends Impacting Pharma in 2020

In 2020, the pharmaceutical industry continues its transition to value-based outcomes and a focus on gathering more real-world evidence. Leaders will center strategies on outcomes by conveying the value of medications to providers, forging strong partnerships with payers, and establishing direct... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Pharmaceuticals

Jan 16, 2020 By Erik Wagner

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

When a patient is hurt or sick, they simply want to get better. But there are many steps in between — make an appointment, fill out forms, see a doctor, get a prescription or referral — that the path to wellbeing often becomes burdensome. To add insult to injury (no pun intended), there’s always... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Jan 14, 2020 By DC Nguyen

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

It’s a tale as old as time: A patient leaves a doctor’s office with a list of referrals to secure basic living necessities, like housing, food, transportation, or specialized healthcare services. “Try these places,” the referrer might say. “Good luck, and I hope you can figure it out to get what... Read More

CEO, Startups, Health Cloud, Healthcare & Life Sciences

Jan 05, 2020 By Erik Wagner

5 Insights Into What Patients Really Want From Providers

Patients want providers to deliver a great experience, and they don’t hesitate to walk away from those who don’t measure up. That’s according to our global survey of nearly 6,000 healthcare consumers: 82% said they would switch providers as a result of a bad experience. The survey uncovers insights... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Industry Report, Health Insurance Carriers, Health Plans, Providers

Dec 19, 2019 By Sean Kennedy

Our Approach to Driving Healthcare Interoperability and Promoting Trust

We believe that a great care experience leads to increased trust, and that trust is the foundation from which healthcare practitioners can better engage patients. After all, research indicates that an engaged patient achieves better health outcomes. So, how does a company like Salesforce (better... Read More

CEO, Customer Experience, Health Cloud, Healthcare & Life Sciences, Providers

Nov 05, 2019 By Ashwini Zenooz

New Research: Healthcare Consumer Trends

For decades, healthcare consumers have struggled to understand and navigate a complex, heavily-siloed ecosystem of providers, insurers, pharmaceutical companies, and medical device companies. But as digitalization and connected experiences become the norm across industries, healthcare and life... Read More

CEO, Health Cloud, Healthcare & Life Sciences, Customer Experience, Industry Report, Research, Health Insurance Carriers, Health Plans, Medical Devices and Diagnostics, Pharmaceuticals , Providers

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How To Create a Customer-Centric Experience

The New Rules of Customer Engagement: Key Trends From Global Research

Salesforce.com

360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Let's Talk About Better Healthcare Experiences: Meet Us at #HIMSS20

4 Ways Pharmaceutical Companies Can Drive Patient Engagement

5 Ways Health Insurance Companies Can Delight Members

Leading With Value: 5 Trends Impacting Pharma in 2020

Disrupt or Be Disrupted: 4 Ways Providers Can Improve Patient Engagement

How Unite Us Disrupts Healthcare and Connects People to the Services They Need

5 Insights Into What Patients Really Want From Providers

Our Approach to Driving Healthcare Interoperability and Promoting Trust

New Research: Healthcare Consumer Trends

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How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

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Salesforce.com

360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First