360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Dec 23, 2019 By Kim Honjo

Transformation Trends: Highlights in Artificial Intelligence From Dreamforce ‘19

Artificial intelligence (AI) is changing the way we interact with the world. Questions about AI and its implications were heard all over Dreamforce ‘19: “What is AI?” “Should I be worried about AI?” “AI isn’t applicable to me … or is it?” “I want AI to help me with my job. How do I get... Read More

Artificial Intelligence, Dreamforce, Einstein, IT

Nov 19, 2019 By Kim Honjo

Highlights From the Dreamforce ‘19 Opening Keynote: Trailblazers, Together

Even though it’s only 9:15 a.m., the keynote room in Moscone North is already noisy. Attendees are in high-spirits as they wave across the room at old friends and call out to colleagues. They’ve gathered here from all over the world and now join millions online for the opening keynote that kicks... Read More

Salesforce Ohana, Dreamforce, Einstein, Digital Transformation, Platform, Artificial Intelligence

Nov 19, 2019 By Michael Machado

Why We’re Bringing Voice to CRM

Voice is now a staple of our everyday consumer lives. This isn’t surprising as voice is a natural, more efficient way to perform tasks. And just as we’ve watched voice evolve as a mainstay in the consumer world, we’re now seeing how it transforms business. But the stakes are higher in an enterprise... Read More

Einstein, CEO, IT, Artificial Intelligence, Digital Transformation, Dreamforce, News

Nov 07, 2019 By Stephanie Lottridge

What Not to Miss at Dreamforce ‘19 for IT Leaders

It goes without saying we’re incredibly excited to share our love for innovation and the future of technology with our community of IT Trailblazers, and we’re thrilled to reconnect with you at this year’s Dreamforce to inspire new ways to think about business. And we’ve definitely got some... Read More

Dreamforce, Einstein, Platform, IT

Image of colleagues viewing the Einstein AI Use Cases site

Oct 03, 2019 By Sarin Devraj

Introducing Einstein’s Guide to AI Use Cases

Artificial intelligence. Natural language processing. Machine learning. Computer vision. You may have heard one or a combination of these terms, as these technologies are starting to play a natural part in our everyday personal lives. Say your best friend texts you about a concert happening later... Read More

Artificial Intelligence, News, IT, Einstein

Sep 18, 2019 By Will Breetz

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

If you’re one of the 4.5 billion people connected to the internet today, you use a search engine to find, purchase, or learn about pretty much anything that comes to mind. Consumer search engines provide a seamless way for us to make sense of our complex world. And consumers are used to a search... Read More

Artificial Intelligence, Customer Service, Einstein, Marketing, Sales

Sep 11, 2019 By Gavin Austin

How Einstein Case Classification Will Change Your World

Einstein Case Classification is about to change the way you do business and experience customer service. It may sound strange that something related to service — namely, cases in Salesforce — may change your world, but it’s going to happen sooner than you think. What is Einstein case... Read More

Customer Experience, Customer Service, Artificial Intelligence, Einstein, Innovation, Service Cloud

Photo of a man with a laptop in conversation with a bot

Sep 10, 2019 By Gavin Austin

An Important Thing to Know About Chatbots

You’ve probably heard about chatbots. Lately, there’s been a lot of hype about how bots are transforming customer service and changing how businesses engage with customers. When Gartner forecasts that, “By 2020, the average person will have more conversations with bots than with their spouse,”... Read More

Customer Service, Artificial Intelligence, Einstein, Service Cloud

Illustration of the Einstein character with binoculars

Jul 29, 2019 By Rajiv Patel

Become an Einstein Champion Today

What I love the most about the Salesforce community is that members want to help others learn, grow, and succeed. We call these people Trailblazers. Now, what are Trailblazers? Trailblazers give back, empower others, and create a path for others to follow. They might deliver workshops, engage with... Read More

Analytics, Einstein, IT, Artificial Intelligence

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How To Create a Customer-Centric Experience

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360 PERSPECTIVES

How To Connect Silos
and Put Customers First

Transformation Trends: Highlights in Artificial Intelligence From Dreamforce ‘19

Highlights From the Dreamforce ‘19 Opening Keynote: Trailblazers, Together

Why We’re Bringing Voice to CRM

What Not to Miss at Dreamforce ‘19 for IT Leaders

Introducing Einstein’s Guide to AI Use Cases

Introducing New Einstein Search – Increasing Productivity With AI for Every Customer

How Einstein Case Classification Will Change Your World

An Important Thing to Know About Chatbots

Become an Einstein Champion Today

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360 PERSPECTIVES

How To Connect Silos and Put Customers First

Most Popular Stories

CTO Perspective: Take Your Development Team From Product- To Customer Centric

How To Create a Customer-Centric Experience

New Rules of Customer Engagement: Key Trends From Global Research

Americas

Europe, Middle East, and Africa

Asia Pacific

How To Connect Silos
and Put Customers First