Ahh, summertime. The weather is beautiful (unless you live in San Francisco...), vacation is calling your name. Outside of the office, it's some of the best times of the year. Inside the office is a different story.
If you're stuck at your desk, looking out the window at the sun shining, it can be...
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We've been writing a lot of posts recently about artificial intelligence (AI). From how it's changing the day-to-day work of sales teams, to how you might be conversing with robots via live chats, AI is showing up all around us — just take out the phone in your pocket and ask Siri to help find you...
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As a marketer in 2017, it's crucial to connect to your customers on their terms. That means constantly testing and trying new things, whether it's different social media channels, podcasts, or even getting your hands dirty with brand-new technology such as virtual reality. The days of email as the...
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Customer service has changed more in the past couple of years than it has in the last 20. From social media, to mobile devices, to apps, to video messaging, your customers are expecting to engage with you a multitude of channels and on numerous devices. Plus, new technology such as artificial...
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Customer service has a lot of growing up to do. In the 1960's, customer service reps solved problems exclusively by phone. Since then, customer service has permeated a wide variety of channels, such as email, social media, and apps. Now the latest evolvement in customer service is messaging. ...
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To succeed as a seller in 2017, it's crucial to stay up on the latest tips, best practices, and technology. The sales landscape is changing drastically due to altering customer behavior. Artificial Intelligence is prepared to uproot the industry. It's a lot to keep up with — and we're here to...
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This past week, April 28th, was National Cubicle Day — which got me longing for the days when open office plans weren’t en vogue.
For open office devotees, you have Italian architect and interior designer Gaetano Pesce and ad executive Jay Chiat to thank. Chiat was the owner of Chiat-Day, a hip ad...
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I am a millennial. I was on the receiving end of a participation trophy, or two. Miraculously, I don’t live with my parents. I help my coworkers understand what “on fleek” is and why they definitely should stop saying it. Also, I love a good meme.
We’ve all got a lot of opinions about millennials....
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How much money would you pay for a magic wand that enabled you to never have to speak to a customer service agent again? It's an experience none of us look forward to — at best, you get your question answered or problem solved, and can move on with your day. At worst dealing with the customer...
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