Brandon Reynolds

Feb 20, 2017 By Brandon Reynolds

Manufacturers Need to Become Tech-Savvy, and Here's Why

As a customer, you probably feel like you click with some companies more than others. Perhaps it's the clever branding or awesome customer service that draws you in. Your connection with the company is also influenced by the structure of that company. For manufacturers, the distance between the... Read More

Sales, Service, Manufacturing

Out of the Cells: Break Free of Spreadsheets with a CRM

Feb 17, 2017 By Brandon Reynolds

Out of the Cells: Break Free of Spreadsheets with CRM

After looking at a spreadsheet for hours on end, those pages start to look kind of like prison bars, don’t they? The cells look like, well, cells. Spreadsheets have been a useful tool for managing information, but now, the amount of data available is too much to effectively navigate with the... Read More

Sales Cloud

Nov 29, 2016 By Brandon Reynolds

4 Ways Artificial Intelligence is Actually Going to Change the Way You Do Sales

Debates about artificial intelligence (AI) cover a lot of theoretical ground, from whether smart robots will eliminate jobs (and/or the human race) to how we’ll all fit neatly into a computer simulation after the singularity. There’s a lot of philosophical meat on those bones to gnaw through. But... Read More

Innovation, IT, Sales Cloud, Artificial Intelligence

Nov 10, 2016 By Brandon Reynolds

Speak Up! Voice Control is the Future of Computing

The story of computing has tracked how our machines have gotten smarter through the decades. Per Moore’s Law, processing power doubles every two years. Now we blow up candy and find dates on pocket supercomputers that were unimaginable to researchers sweating over room-sized machines only decades... Read More

IT, Artificial Intelligence

Oct 11, 2016 By Brandon Reynolds

Art, Cooking, Game Shows: Here's Where AI Has Already Shown Up

The Sony Computer Science Laboratory in Paris recently announced that researchers have created artificial intelligence capable of writing entire songs. This development adds “musician” to AI’s resume. It also builds on the recommendation engines that power Spotify, Pandora, and iTunes, so we’re not... Read More

IT, Artificial Intelligence

Sep 26, 2016 By Brandon Reynolds

7 Ways to Make Sure You’re Not Creating a Soul-Crushing Work Environment

A few weeks ago, we ran a survey asking readers what company practices most inhibited innovation: Create an all-work, no-play office environment Base all decisions on data Be too conservative with money, resources Now, the results are in: The worst offender: A rigid office environment. People... Read More

Careers, Cloud, Leadership

Sep 22, 2016 By Brandon Reynolds

AI for CRM: The Complete Guide

We read a lot about how artificial intelligence will change the world: self-driving cars, bots that text like humans, computers that can tell you, without a doubt, what a cat is. While this is interesting, a lingering question is: how will we actually use it? How will AI integrate into our daily... Read More

Cloud, IT

Sep 16, 2016 By Brandon Reynolds

VentureBeat’s Editor-in-Chief Talks About the Future of Tech

When Blaise Zerega joined VentureBeat, the 10-year-old tech news site, as Editor-in-Chief in January, he knew tech journalism was already a pretty full house and, often, an echo chamber for tech companies to trumpet their latest. “I surveyed the landscape and saw that everyone was covering... Read More

IT, Artificial Intelligence

Sep 09, 2016 By Brandon Reynolds

Pop Culture Robots: Will They Destroy Us?

You can tell a lot about where we’re heading based on what our art tells us. We’ve talked about whether AI will destroy jobs, but the bigger question remains: Will machines destroy us? To answer this, we turn to pop culture, that oracle of the future. There is no doubt that the presentations of... Read More

IT, Artificial Intelligence