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6 tips for creating an amazing self-service customer portal

Aug 03, 2022 By Salesforce

6 Tips for Designing an Amazing Self-Service Portal

Building a customer-friendly, self-service support centre is an effective and cost-efficient way to grow your business. You just have to do it right. Here are six tips to help design an amazing self-service experience.... Read More

Customer Service, Service, Service Cloud, Research

Jul 27, 2022 By Salesforce

8 Phrases Your Customer Service Reps Should Never Say

Better left unsaid — upskill your service reps by avoiding these 8 phrases when building relationships with customers.... Read More

Customer Service, Service, Service Cloud, Small Business

May 24, 2022 By Tina Rozul

How True Alliance Uses Marketing and Service Data to Design Lifelong Relationships

True Alliance creates luxury fashion experiences for customers, and the digital experience touches every part of that journey. Find out how lavish every online moment can be with the smart use of data.... Read More

Marketing, Marketing Cloud, Service, Service Cloud, Customer Experience

Apr 19, 2022 By Salesforce

Unpacking World Tour Sydney: Everything Service Pros Need to Know

There was a lot to take away from World Tour Sydney 2022, but we know you’re busy – that’s why we’ll be unpacking and distilling the most important info for different areas, starting with service.... Read More

Service, Service Cloud, Salesforcetour, Events

Nov 29, 2021 By Derek Laney

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

In our Great Minds of Service series, we’ve heard inspiring examples of improving the customer experience. And we’ve broken down some numbers that can help you make a case for transforming service in your own organisation.... Read More

Service, Service Cloud, Customer Service, Customer Experience

Nov 18, 2021 By Salesforce

Inside Retail: Customer Service Essentials for Your Business This Holiday Season

12 ways of service: A retailer's guide to customer service this holiday season. While retailers have an almost unlimited number of ways to offer customer service to their customers, the following 12 ways can help you get started.... Read More

Service, Service Cloud, Shopper Experience, Customer Service, Customer Satisfaction, Customer Experience

Nov 09, 2021 By Brian Solis

Welcome to the New Era of Business Innovation: Service as a Connected Experience

If you missed Telstra’s session at Dreamforce 2021, don't worry. Brian Solis sat down with Telstra’s Karen Hughes to hear why service is a connected experience.... Read More

Service, Service Cloud, Customer Experience, Customer Service, Customer Story, Digital Transformation, Trailblazer Story

Aug 10, 2021 By Megan Petersen

5 Trailhead Badges to Help You Excel in Your Service Role

Customer service agents are busy people. But just because time is precious doesn’t mean you have to ignore your number one customer — you. Megan Petersen shares the top Trailhead Badges to earn as a service professional.... Read More

Service, Service Cloud, Customer Service

Jul 29, 2021 By Salesforce

How to Pitch the Latest Emerging Technology Trends to Your Boss

The new financial year is a good opportunity to assess tech gaps across marketing, sales, service and IT and prioritise investments. Discover the must-know technology trends driving transformation including CRM, digital learning, personalisation tools and cloud service centres.... Read More

Digital Transformation, Sales, Sales Cloud, Marketing, Marketing Cloud, Service, Service Cloud

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