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State of the
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Discover the trends shaping the
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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Jun 20, 2018 By Salesforce

Empower field service agents for the ‘first-time fix’

Empower your field service agents by giving them the tools, information and resources they need to complete their jobs the first time. ... Read More

Customer Service, Service, Service Cloud

Jun 14, 2018 By Salesforce

Salesforce is celebrating 10 years trailblazing through Gartner's Magic Quadrant

We’re proud to be named a leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Centre for the 10th year in a row! ... Read More

CRM, Customer Service, Service, Service Cloud

Dec 04, 2017 By Stephanie McCredie

What award-winning customer service looks like

Leading organisations share the fundamentals of award-winning customer service, and the initiatives they’ve put in place to improve the customer experience.... Read More

Customer Experience, Customer Service, Service Cloud, Service

Jun 28, 2017 By Salesforce

Infographic: 4 ways to win on customer experience

Customer experience has become the battleground for business differentiation. And top customer service teams are paving the way. Here’s how.... Read More

Customer Service, Customer Experience, Service, Service Cloud

4 tools that turn customer service into revenue: State of Service report

May 29, 2017 By Salesforce

State of Service Report: 4 tools that turn customer service into revenue

According to the latest State of Service report, mobile app use for customer service has increased by 192%. And for good reason – profitability. ... Read More

Service, Service Cloud, Mobile

Mar 16, 2017 By John Hernandez

How to build a lean, keen, competitive outsourcing machine

The golden age of support contracts is over – XaaS means your customers want shared risk, agility and variable cost models, which makes outsourcing essential.... Read More

Service, Service Cloud

Nov 02, 2016 By Salesforce

3 steps to achieve first-call resolution every time

There is no surer sign of a customer service strategy gone wrong than the words, “I called earlier”. This is how to achieve first-call resolution every time. ... Read More

Customer Service, Service Cloud

Jun 26, 2016 By Larissa Wojciechowski

Four Reasons You Must Put Customer Service at the Core of Your Business

The phrase “Customer Service is the new Marketing” isn’t just a catchy platitude, it’s a reality! Recently I was reading the latest Gartner Magic Quadrant report on “the Customer Engagement Centre”. It became even clearer to me than ever that what is now known as the “CEC” - while once a....... Read More

Service Cloud, Customer Service

Nov 23, 2015 By Salesforce

Why Salesforce Isn't Just Sales

If you’ve heard about Salesforce but don’t quite understand what it is and how it's useful and if it’s not just sales your business needs to focus on, read this article. We talk about how the Salesforce ecosystem can help your business grow and not just through sales... Read More

Community Cloud, AppExchange, Service Cloud, Sales Cloud, Marketing Cloud

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