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Aug 04, 2022 By Jo Gaines

State of Commerce 2022: Research Shows Importance of Visibility and Flexibility

The latest State of Commerce report is out, and it reveals why successful commerce strategies will depend on greater visibility and flexibility. Salesforce’s Jo Gaines explains why.... Read More

Commerce, Commerce Cloud, Customer Engagement, Research, Marketing

6 tips for creating an amazing self-service customer portal

Aug 03, 2022 By Salesforce

6 Tips for Designing an Amazing Self-Service Portal

Building a customer-friendly, self-service support centre is an effective and cost-efficient way to grow your business. You just have to do it right. Here are six tips to help design an amazing self-service experience.... Read More

Customer Service, Service, Service Cloud, Research

Aug 01, 2022 By Salesforce

How Seven West Media Is Investing in Tech to Revolutionise Television in Australia

The media industry has been disrupted. Seven West Media is rising to the occasion, by investing in its tech, upgrading its platforms and personalising ads.... Read More

Digital Transformation, CRM, Customer Story

Jul 28, 2022 By Salesforce

How Salesforce Is Increasing Access to Tech Jobs

We’ve joined forces with not-for-profit, Generation Australia, to launch a program that opens up opportunities for diverse learners in the tech sector.... Read More

Future of Work

Jul 27, 2022 By Salesforce

8 Phrases Your Customer Service Reps Should Never Say

Better left unsaid — upskill your service reps by avoiding these 8 phrases when building relationships with customers.... Read More

Customer Service, Service, Service Cloud, Small Business

Jul 21, 2022 By Salesforce

10 Steps to a Successful Sales Meeting — With an Agenda Template

Running effective sales meetings will free up your time, and your team’s time, to get back to selling. Our guide shows you how to get the best out of your catch-ups, including a template meeting agenda that you can start using today.... Read More

Sales, Sales Strategies

Jul 20, 2022 By Salesforce

Marketing Analytics Power-Up — Here Are the Top 10 KPIs for Email Marketers

Your email marketing can always be improved, but how do you know what needs to change? Measure these 10 Key Performance Indicators and you’ll soon master the art of optimisation.... Read More

Analytics, Email Marketing, Marketing, Marketing Automation, Marketing Cloud

Jul 19, 2022 By Justin Le Roux

How To Run Your Pipeline Engine To Drive Growth

A healthy sales pipeline can help you drive sustainable and consistent business growth. But keeping your pipeline moving requires constant effort — here’s how the Sales and Marketing teams work together to fill the Salesforce sales pipeline.... Read More

Sales, Lead Generation

Jul 14, 2022 By Salesforce

How to Secure Funding for Your Startup Business

Securing funding for your startup business can be a tough hurdle to overcome. Thankfully for entrepreneurs, there are now several options to choose from.... Read More

Startups, Small Business

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