Only one thing has driven more digital transformation in 2020 than CIOs. We spoke with top leaders about the opportunity for the CIO to be the next CEO....
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Last week’s Salesforce Live for Financial Services event was packed with thought leadership, practical expertise and advice to help financial services organisations and their leaders plan for a future that has been brought dramatically closer by COVID. Here we’re sharing the highlights....
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Size used to matter. Now, speed is everything. At Salesforce Live for Retail and Consumer Goods last week, we heard that the future is innovation, personalisation and agility. Here are the highlights....
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Do you have the behavioural data that tells you when someone is thinking of buying a home? Can you talk to that person when they’re thinking of buying a home, on the platform they want to talk? Can you do all of this at scale?
Changing this is, in many cases, a question of leadership’s mindset....
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Has your team delivered a six-month project in days? Built a customer community, stood up a remote service centre, launched a commerce site? Here’s how to work out how they did it and maintain that momentum....
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Peter Schwartz, Salesforce Chief Futurist, has been speaking with ANZ business leaders about what we can all expect as we move through and beyond this pandemic, and how they can make the best decisions at each stage. Here, he shares his three-stage path to ‘the next normal’....
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Artificial intelligence is automating and streamlining the time-consuming and complex processes associated with managing channel partners. Here’s four ways to empower your partners to boost their performance....
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AI is merely a tool – it’s morally neutral – but always has the potential to amplify good or harm. Humans must continually consider this in its development, and be vigilant in detecting human bias in AI training datasets. Richard Socher explains....
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