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Sep 26, 2018 By Salesforce

Dreamforce 2018: 10 highlights from day one

Day one of Dreamforce 2018 wrapped up on Tuesday in San Francisco, and what a way to kick off the world’s largest software conference, now in its 17th year.... Read More

Dreamforce, Events, Events Marketing, Customer Success

Dreamforce 2018 is nearly here! Whether you’re attending in person or via Salesforce Live, here’s everything you need to know to have an incredible experience.

Sep 21, 2018 By Salesforce

Dreamforce 2018: Everything you need to know

Dreamforce 2018 is nearly here! Whether you’re attending in person or via Salesforce Live, here’s everything you need to know to have an incredible experience.... Read More

Dreamforce, Events, Customer Success

Sep 04, 2018 By Joe Moore

Finding new ways to solve new problems for not-for-profits

Recognising the impact of disruption on not-for-profits, Brisbane Trailblazer Community Groups came together to address some of these challenges in a hackathon.... Read More

Not for Profit, Customer Success, Trailblazer Story, Innovation

Aug 28, 2018 By John McVicker

The secrets to providing top field service

As customer expectations evolve, businesses will need to rely on field service agents to deliver quality products, services and customer experiences.... Read More

Customer Experience, Service, Customer Success

Aug 24, 2018 By Jsun Pe

Better customer experience with beta testing: Setting it up for your business

Achieve optimum customer experience by setting up the perfect pilot or beta program. ... Read More

Customer Experience, Practical Tips, Techtalk, Customer Success

Aug 01, 2018 By Paul Baptist

Future-proofing a smarter customer service experience with cloud

With customer expectations escalating, businesses need cloud to deliver on service and have a single view of the customer. ... Read More

Customer Service, Customer Satisfaction, Customer Success, Customer Experience, Service, Service Cloud

Jul 31, 2018 By Stuart Ward

Why financial services need to achieve compliance by design

Financial services firms need to do more than talk about compliance. Restoring trust takes more than a campaign. An urgent pivot to a customer centric culture, supported by robust capabilities in compliance and risk management is needed.... Read More

Financial Services, Financial Services Cloud, Industry Report, Customer Success

Jul 20, 2018 By Emily McCowan

Nonprofits and developers are coming together for a hackathon with a difference

Salesforce’s Brisbane Not-for-profit hackathon is a unique event, and here’s all you need to be ready for it.... Read More

Customer Success, Developer, MVPs, Not for Profit, Salesforce Ohana

Jul 17, 2018 By Tasso Koutsovasilis

How small businesses can get ahead in the digital age

The digital age has opened up a wave of potential, and small businesses are in the prime position to capitalise – they just needs to seize the opportunity.... Read More

Digital Marketing, Customer Success, Digital Business, Marketing, Small Business, SMB Digital Marketing

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