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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

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Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

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Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

May 15, 2017 By Sascha Ambrose

Fintechs are leading on CX – here’s how to keep up

Fintechs are converting customers in droves. Last year they locked down more than $12 billion in global investment. Why? Killer customer experience.... Read More

Financial Services, Customer Experience

May 12, 2017 By Salesforce

How to improve retail customer experience with AI

With AI, bricks and mortar retailers can offer next-level customer experience — and give their revenue a serious boost.... Read More

Retail, Marketing, Customer Experience

May 10, 2017 By Salesforce

9 negotiation skills that win deals

Customers love to buy. They don’t always like to be ‘sold’. Your negotiation skills are the difference between sealing the deal or killing it.... Read More

Customer Experience, Customer Journey, Sales

Apr 27, 2017 By Mark Cameron

How Digital Assistants and AI will change marketing forever

The State of Connected Customer report reveals how Digital Assistants and AI will change marketing forever.... Read More

Customer Experience, Customer Service, Customer Journey, Customer Success, Machine Learning, Innovation

Mar 29, 2017 By Salesforce

State of Service report: Customer first, AI second

The latest State of Service report reveals the importance of CX over time-to-resolution as a measure of success, and that AI is key to improving CX.... Read More

Service, Customer Experience

Feb 15, 2017 By Paul Baptist

How to turn customers into a customer service team

Customers are empowered – 72% want to solve problems at their own pace, without a customer service team’s intervention. So you need to give them the tools.... Read More

Customer Service, Customer Experience

Feb 10, 2017 By Salesforce

How to create a great customer experience

Good customer experience creates loyal brand advocates. By knowing the important role customer service plays, you can create CX that exceeds expectations.... Read More

Customer Service, Customer Experience, Mobile

Feb 08, 2017 By Tiffani Bova

What's your barrier to the best customer experience?

Customer experience has become the new competitive battleground and a top-ranked measure of success for sales teams. Here are five ways you can improve yours.... Read More

Customer Experience, Sales Strategies

Feb 06, 2017 By Megan Petersen

Customer retention: How to rescue an at-risk account

The best way to improve customer retention is to track how sticky accounts are in real-time, using obvious early indicators of risk, and then swing into action.... Read More

Small Business, Customer Experience, Customer Service, Community

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