NEW RESEARCH

State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

Featured

Sales enablement essentials

Sales enablement essentials

Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

Be inspired by our customers

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

Leadership insights

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

How salespeople can thrive with AI

Jul 09, 2018 By Tony J Hughes

How salespeople can thrive with AI

Sales expert Tony Hughes shows you how you can beat the “it’s me or the robot” mentality.... Read More

Sales, Sales Strategies, Einstein, Machine Learning

How Digital Assistants and AI will change marketing forever

Apr 27, 2017 By Mark Cameron

How Digital Assistants and AI will change marketing forever

The State of Connected Customer report reveals how Digital Assistants and AI will change marketing forever.... Read More

Customer Experience, Customer Service, Customer Journey, Customer Success, Machine Learning, Innovation

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

How customer service changed in 2020

SEE WHAT'S CHANGED

SALES

CRM 101 for sales leaders

INFOGRAPHIC

3 years of customer engagement trends

EXPLORE THE TRENDS