According to the latest State of Service report, mobile app use for customer service has increased by 192%. And for good reason – profitability. ...
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Changing customer expectations and the prevalence of digital is transforming the business world as we know it. Is your small business well-placed to thrive?...
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A customer service team can drive revenue rather than being a cost. Here’s how to work out whether yours is having a positive impact on the bottom line....
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Customers love to buy. They don’t always like to be ‘sold’. Your negotiation skills are the difference between sealing the deal or killing it....
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Referral selling expert Joanne Black wants you to stop cold calling – I’m pretty sure your customers are with her. Here’s her guide to referral sales....
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AI and predictive analytics aren’t just the future of marketing – they’re here now. These tips will help your marketing team make the most of them....
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