Salesforce

Jul 15, 2019 By Salesforce

How Good Return Builds Trust With Character, Capability and Credibility

Good Return combines trust and technology to empower women with microloans – helping them start sustainable businesses without leaving them stranded in debt. ... Read More

Financial Services, Customer Success, Trailblazer Story

Jul 09, 2019 By Salesforce

5 ways to assess and improve your customer service

Determining the quality of your customer service goes beyond customer feedback. Here are five steps to improve your service and customer experience. ... Read More

Customer Service, Customer Experience

Jul 04, 2019 By Salesforce

Creating Agile and Innovative Business Through an Optimised Security Governance Strategy

Giles Bill explains how SaaS has emerged from the exclusive realm of IT and now involves strategic input from across an organisation.... Read More

Developer, IT

Jul 03, 2019 By Salesforce

State Of The Connected Customer: Engagement Trends You Need To Know

With insights from more than 8000 global consumers and business buyers, the latest State of the Connected Customer Report reveals three key ways to improve customer engagement. ... Read More

Customer Experience, Customer Journey, Marketing, Research, Fourth Industrial Revolution, Service

Jun 28, 2019 By Salesforce

Service for connected customers: New channel and bot capabilities

Today’s customers demand service on their terms, using an average of 10 channels to connect with companies. But disconnected service experiences are still far too common. Today, we’re introducing new innovations in multi-channel communication and bot technology. ... Read More

Customer Service, Customer Experience, Omni-channel

Jun 26, 2019 By Salesforce

Connections ’19: Our 12 fave moments

Connections ‘19 in Chicago saw Trailblazers sharing their inspirational stories and plenty of exciting announcements. Here are our top 12 highlights. ... Read More

Customer Success, Events, Customer Journey

Jun 25, 2019 By Salesforce

5 Simple Actions That Make High-Performing Marketers Shine

The Salesforce State of Marketing report tracks differences between top-performing and underperforming marketers. Here are five things the top 16% are doing.... Read More

Customer Experience, Customer Journey, Artificial Intelligence, Marketing Personalization, Marketing

Jun 24, 2019 By Salesforce

State of Service: Service Trends Across APAC

The State of Service report highlights customer service and CX trends from 700 service professionals across Singapore, India, and Australia and New Zealand. ... Read More

Service, Customer Experience, Customer Service, Personalization, Omni-channel

Jun 21, 2019 By Salesforce

How to Keep Your Customer Promise in the Digital Evolution

Customer service expert, Martin Grunstein, shares how to not lose sight of the #1 priority for service teams: keeping your customer promise. ... Read More

Customer Service, Artificial Intelligence, Service

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Editors' Picks

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Salesforce

How Good Return Builds Trust With Character, Capability and Credibility

5 ways to assess and improve your customer service

Creating Agile and Innovative Business Through an Optimised Security Governance Strategy

State Of The Connected Customer: Engagement Trends You Need To Know

Service for connected customers: New channel and bot capabilities

Connections ’19: Our 12 fave moments

5 Simple Actions That Make High-Performing Marketers Shine

State of Service: Service Trends Across APAC

How to Keep Your Customer Promise in the Digital Evolution

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific