Aug 10, 2021 By Megan Petersen

5 Trailhead Badges to Help You Excel in Your Service Role

Customer service agents are busy people. But just because time is precious doesn’t mean you have to ignore your number one customer — you. Megan Petersen shares the top Trailhead Badges to earn as a service professional.... Read More

Service, Service Cloud, Customer Service

Aug 09, 2021 By Sassoon Grigorian

Digital Skills Gap: How to Reskill Australia at Scale

Right now, the skills gap is poised to grow across all industries in Australia. As part of the Fourth Industrial Revolution, advances in technology are changing the nature of jobs, and the skills needed, faster than ever before.... Read More

Research, Future of Work, Digital Transformation

Aug 05, 2021 By Salesforce

How to Be an Ally to the Asian Australian Community by Taking Action Against Racism

Jo Tan, ANZ lead for Asiapacforce, looks forward to the day he can say “I’m Australian” without having to explain where he or his parents were born. Here he shares his insights and experience of dealing with racist assumptions and presents ways we can be better at dismantling them.... Read More

Equality, Salesforce Culture

Aug 04, 2021 By Pip Marlow

Business Lessons From Our Award-Winning Culture

Salesforce has been named one of the Best Workplaces in Australia Best Place to Work. For our sixth year in the top three, Pip Marlow shares her business lessons from leading an award-winning culture.... Read More

CEO, Careers, Equality, Salesforce Culture, Leadership, Customer Success

New to Slack? Here’s How You Can Use It to Work From Anywhere

Aug 03, 2021 By Salesforce

New to Slack? Here’s Our 101 Guide to Getting Started

You’ve heard the name, but do you know what Slack is and how it works? Step into the future of work and learn the basics of Slack.... Read More

Future of Work

Jul 29, 2021 By Salesforce

How to Pitch the Latest Emerging Technology Trends to Your Boss

The new financial year is a good opportunity to assess tech gaps across marketing, sales, service and IT and prioritise investments. Discover the must-know technology trends driving transformation including CRM, digital learning, personalisation tools and cloud service centres.... Read More

Digital Transformation, Sales, Sales Cloud, Marketing, Marketing Cloud, Service, Service Cloud

Infographic: the 3 key success factors for major transformations

Jul 28, 2021 By Salesforce

Infographic: 3 Key Success Factors for Major Transformations

Not all digital transformation projects are created equal – and not all of them succeed right away. This infographic explains key factors of successful transformation and why you need to know them now.... Read More

Digital Transformation, Public Sector

Jul 27, 2021 By Salesforce

New research reveals key digital transformation insights on the future of the financial services industry

The crises of the past year have challenged the financial services industry and presented it with opportunities. With consumer advocacy on the rise, now is the time for the industry to create the personalised digital experiences their customers want. Here’s the research that shows how.... Read More

Financial Services, Research, Digital Transformation, Personalization, Innovation, Customer Experience

Jul 26, 2021 By Tim Johnson

Widening the talent pool: preparing future Māori & Pacific leaders

TupuToa’s Tim Johnson and former intern Mikara Hendry share how the New Zealand nonprofit is changing the lives of Māori & Pacific students by helping them navigate the corporate world through an intern program that leads with heart and great tech.... Read More

Not for Profit, Business as a Platform for Change, Community, Equality

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Paul Zahra

5 Trailhead Badges to Help You Excel in Your Service Role

Digital Skills Gap: How to Reskill Australia at Scale

How to Be an Ally to the Asian Australian Community by Taking Action Against Racism

Business Lessons From Our Award-Winning Culture

New to Slack? Here’s Our 101 Guide to Getting Started

How to Pitch the Latest Emerging Technology Trends to Your Boss

Infographic: 3 Key Success Factors for Major Transformations

New research reveals key digital transformation insights on the future of the financial services industry

Widening the talent pool: preparing future Māori & Pacific leaders

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