Oct 14, 2021 By Salesforce

How To Scale Your Customer Service With Chatbots

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.... Read More

Customer Service, Artificial Intelligence, Service, Customer Engagement, Customer Experience

Oct 13, 2021 By Sujith Abraham

In Conversation With: Simon Sinek

Global best selling author Simon Sinek and Salesforce’s Sujith Abraham discuss how to build resilient companies and other business insights.... Read More

Business as a Platform for Change, Dreamforce

Oct 11, 2021 By Kai Xue

How IT Leaders Can Automate CRM Reports and Drive Innovation

IT plays a critical role in automating CRM reports and dashboards for businesses and in delivering unique insights to leaders.... Read More

IT, CRM

Oct 08, 2021 By Salesforce

The Dreamforce 2021 Magic Lives On — On Salesforce+

Dreamforce 2021 might be over, but you watch it on demand at Salesforce+. Here are some of the highlights of Dreamforce 2021.... Read More

Dreamforce, Business as a Platform for Change, Future of Work, Trailblazer Story, Public Sector

Oct 07, 2021 By Thomas Lim

New Research Reveals How SMBs Are Meeting Today’s Challenges and Building Resilience for the Future

Learn about the major small and medium-sized business (SMB) trends worldwide. Insights from more than 2,500 SMB leaders.... Read More

Small Business, Thought Leadership, Research, Digital Transformation

Oct 05, 2021 By Salesforce

Hyper-personalisation Made Easy With Salesforce and MuleSoft

With clicks, not code, MuleSoft can integrate applications and legacy systems into Salesforce CRM to create a single source of truth.... Read More

Personalization, CRM, IT, Customer Experience, Customer Engagement

Sep 29, 2021 By Rob Newell

How To Create Impactful Customer Experiences With Ethical AI

AI can help businesses in many ways — but only if it’s built on a foundation of trust and transparency. Salesforce’s Rob Newell explains. ... Read More

Artificial Intelligence, Customer Experience, Thought Leadership